Client Advocate-Immigration Law

CLIENT ADVOCATE - IMMIGRATION LAW

Maney | Gordon | Zeller, P.A.

Downtown Tampa, FL | Full-Time | In-Office | Bilingual English/Spanish Required

WHO WE ARE

Maney | Gordon | Zeller, P.A. is one of Florida's most established immigration law firms, with offices in Tampa, Jacksonville, Orlando, Philadelphia, and Dade City. We are a firm built on experience, credentials, and results - and we are growing.

THE OPPORTUNITY

You answer the phone - and someone's life changes.

The Client Advocate is the first voice a prospective client hears. These are real people navigating one of the most stressful processes of their lives: reuniting with family, securing their status, building a future in this country. Your job is to make them feel heard, guide them toward the right consultation, and follow through until they are retained.

This is not a passive receptionist role. It is a high-impact, front-line position that directly drives firm growth - and it demands someone who is driven, organized, and genuinely great with people.

WHAT YOU WILL DO

• Serve as the first point of contact for all prospective clients by phone, text, and online inquiry
• Conduct warm, professional intake conversations in English and Spanish
• Gather case information, assess client needs, and route to the appropriate attorney
• Schedule and confirm consultations; send timely appointment reminders
• Follow up persistently with prospective clients through the full retention process
• Address questions, overcome hesitations, and communicate the firm's value and credentials
• Maintain accurate and up-to-date records of all client interactions and outcomes
• Support the attorneys and legal team with client communications and administrative tasks

WHO YOU ARE

• Fluent in English and Spanish - written and spoken (firm requirement, not a preference)
• A natural on the phone: warm, confident, clear, and professionally polished
• Highly organized and detail-oriented - you follow through and document everything
• Experienced with high-volume calls, ideally in a law firm, medical office, or similar environment
• Comfortable working independently and managing multiple priorities without being micromanaged
• Resilient - you don't give up on a lead after one unanswered call
• Motivated by outcomes: you want to see the number of retained clients go up

Nice to Have:

• Prior experience in immigration law or another legal specialty
• Familiarity with CRM or case management platforms
• Experience with DocuSign, shared email inboxes, or text-based client communication tools

WHAT WE OFFER

• Health Insurance
• Dental & Vision
• Life Insurance
• Paid Holidays
• PTO
• A team that takes immigration law seriously - and takes care of the people who do this work

POSITION DETAILS

Location: Downtown Tampa, FL - in-office required

Schedule: Full-Time | Start time 7:30 AM EST

Language: Bilingual English/Spanish required

Experience: Law firm or medical office preferred

We are a growing firm - five offices, two practice areas, and an aggressive expansion strategy. The Client Advocate role has a direct line to firm revenue and client outcomes. If you are the kind of person who takes pride in never letting a lead fall through the cracks, we want to meet you.