Client Assistance Specialist, Grade 20

Client Assistance Specialist, Grade 20

Salary

$67,672.00 - $107,323.00 Annually

Location

8630 Fenton St Silver Spring MD 20910 USA

Job Type

Permanent

Job Number

2026-00356

Department

Department of Health and Human Services

Division

HHS 60 Directors Office Division

Opening Date

07/07/2026

Closing Date

7/14/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

About the Position

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $67,672 to $98,010, based on the candidate's qualifications and experience.

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for delivery of the County's public health and human services that meets the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

Office of the Directors' Latino Health Initiative is recruiting for an enthusiastic and talented individual for a Client Assistance Specialist to join our team. Were seeking someone who thrives on providing exceptional customer service and has experience providing guidance and support to internationally educated health professionals willing to obtain their license in the US. If youre looking to contribute your talents to a collaborative and dynamic team, please apply!

What Youll Be Doing

This position will provide individualized coaching to help clients develop and carry out service plans that outline realistic academic, licensure, certification, and career goals, and support their successful entry or re-entry into Maryland's health workforce.

Duties include, but are not limited to:

• Help clients to navigate the health field licensure and/or certification process in Maryland, and make referrals to internal and external services, and access to financial aid services as appropriate.
• In coordination with the Workforce Development Coordinator, assist clients in exploring employment opportunities at healthcare settings including access to on-the-job training, "stepping-stone" job positions, career advancement jobs, and mentoring opportunities, as appropriate.
• Create and maintain case notes and keep records of individual service plan progresses.
• Coordinate and plan the implementation of activities pertaining to participants' advancement in academic related matters (including English as a Second Language - ESL), licensure or certification in the health field, and workforce related matters.
• Support data collection, monitor, tracking, and evaluation activities providing pertinent clients data on progresses made and outcomes achieved to create program and other required reports.
• Support workforce development, data collection, and evaluation at the Center as well as other duties to support the Latino Health Initiative as appropriate.
• Communicate effectively (both verbally and in writing) in English and Spanish
• Other duties as assigned

Bilingual applicants in Spanish to English languages are encouraged to apply.

This position requires the ability to attend meetings or perform work at locations outside the office.

Work Schedule: Flexibility is required, as program activities, client appointments, community events, or outreach sessions may occasionally occur during evening or weekend hours.

Telework: This position may be eligible for limited hybrid telework, up to two days per week, after the initial training period and in accordance with departmental policies and operational needs.

Minimum Qualifications

Education: Graduation from an accredited college or university with a bachelor's Degree.

Experience: One (1) year of experience in human services that involved substantive client contact and service delivery through direct assistance or referral. This experience must have included ability to communicate effectively across a wide range of cultures and overcome potential barriers to service.

Substitutions: An equivalent combination of education and experience may be substituted.

Medical Protocol: This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.

Preferred Criteria, Interview Preferences

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:??

• Experience assisting clients with workforce development, academic counseling, or development and implementation of individualized service plans.
• Experience serving as a liaison or advocate with governmental, nonprofit, or private agencies.
• Experience providing services to multicultural or multilingual clients.
• Experience preparing case notes, tracking client progress, and supporting data collection or reporting.
• Experience assisting internationally educated professionals with U.S. academic, licensure, or certification pathways.
• Ability to communicate effectively in English and Spanish in a professional setting.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

01

MQ Question Client Assistance Specialist (002814)

What is your highest level of completed education?

• N/A
• High School/GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Juris Doctor
• Doctorate

02

MQ Question Client Assistance Specialist (002814)

How many years of professional experience do you have in human services that involved direct, substantive client contact and service delivery through direct assistance or referral? This experience must have included ability to communicate effectively across a wide range of cultures and overcome potential barriers to service and must have required knowledge of the dynamics of trauma and victimization.

• Less than a Year of Experience
• 1 Year Experience
• 2 Years Experience
• 3 Years Experience
• 4 Years Experience
• 5+ Years Experience

03

Are you a current or former Montgomery County Public Schools employee?

• Yes
• No

04

Do you have a degree in Human Services, Academic Counseling, Workforce Development, Public Administration, Business Administration, or a related field?

• Yes
• No

05

Please list the exact degree title and major field of study, and indicate "N/A" if you do not hold a degree.

06

Select the one response that best describes your experience assisting clients with developing, implementing, and monitoring individualized service plans related to academic, licensure, certification, or career goals.

• I have not assisted clients with service planning or goal-setting.
• I have supported basic service-planning tasks such as gathering client information, helping complete forms, or providing referrals under supervision.
• I have independently assisted clients in developing individualized service plans, including identifying realistic steps, connecting clients to academic or community resources, and tracking progress toward stated goals.
• I have led structured service-planning processes, including conducting readiness or barrier assessments, mapping multi-step academic/licensure pathways, and adjusting plans based on client progression or changing circumstances.
• I have developed or refined service-planning models, coached staff, or overseen service-planning practices for programs serving clients navigating complex academic, licensure, or workforce pathways.

07

Please describe the types of service plans you supported, the goals involved (e.g., academic, licensure, certification, workforce), and the tools or processes you used, and identify the position(s) on your resume where this work was performed. If you do not have experience, indicate "N/A."

08

Select the one response that best describes your experience coordinating or advocating with governmental, nonprofit, or private agencies on behalf of clients.

• I have not advocated or coordinated with agencies on behalf of clients.
• I have contacted agencies to exchange basic information, verify requirements, or support referrals under supervision.
• I have independently coordinated with agencies (such as community providers, education programs, training centers, or government offices) to clarify requirements, support client applications, troubleshoot barriers, or access services.
• I have coordinated multi agency efforts, such as aligning steps with academic institutions, credential evaluation services, licensure boards, training programs, or employer partners, to support clients navigating multi step pathways.
• I have developed or improved liaison/advocacy procedures; trained staff on system navigation; or led partnerships addressing agency requirements, documentation processes, or licensure pathways at a program or organizational level.

09

Please describe the types of agencies you partnered with, the client needs you addressed, and the strategies you used to resolve barriers or facilitate access, and identify the position(s) on your resume where this work was performed. If you do not have experience, indicate "N/A."

10

Select the one response that best describes your experience providing services to multicultural, multilingual, or internationally trained clients.

• I have not provided services to multicultural or multilingual clients.
• I have interacted with multicultural clients in basic customer-service or information-sharing contexts.
• I have provided direct services to clients from diverse cultural or linguistic backgrounds, adapting communication approaches and addressing barriers related to unfamiliar systems or expectations.
• I have supported clients facing complex cultural or linguistic transitions-including internationally trained professionals navigating U.S. education, licensing, or workforce systems-and have used culturally responsive strategies.
• I have trained others on effective engagement with multicultural clients; developed culturally informed materials or practices; or supported large-scale programs serving internationally educated or multilingual populations.

11

Please describe the types of client populations you served, the communication or cultural responsiveness strategies you used, and any tools or frameworks that guided your work, and identify the position(s) on your resume where this work was performed. If you do not have experience, indicate "N/A."

12

Select the one response that best describes your experience preparing case documentation and supporting data tracking, monitoring, or reporting.

• I have not prepared case notes or contributed to program data.
• I have entered basic data or prepared simple notes using established templates under supervision.
• I have independently created structured case notes, tracked client progress toward service plan goals, ensured documentation accuracy, and contributed to routine summaries or monitoring activities.
• I have supported data quality, refined tracking tools or templates, analyzed client or program-level data, and contributed to program or reporting requirements that informed service improvements.
• I have developed documentation or data standards; led quality assurance reviews; trained staff in documentation or data practices; or overseen monitoring, evaluation, or reporting processes for a program.

13

Please describe the types of documentation or data you handled, the systems or tools used, and the types of reports or monitoring processes you contributed to, and identify the position(s) on your resume where this work was performed. If you do not have experience, indicate "N/A."

14

Select the one response that best describes your experience supporting internationally educated or trained professionals pursuing licensure, certification, or academic pathways in the U.S.

• I have not supported internationally educated professionals.
• I have provided basic information or referrals regarding credential evaluation, English-language programs, or academic requirements.
• I have assisted clients with navigating steps such as credential evaluation, understanding licensing requirements, selecting courses or programs, preparing for exams, or identifying bridging opportunities.
• I have guided clients through multi-step licensure, certification, or academic processes; coordinated with academic institutions or licensing bodies; identified readiness gaps; and monitored progress.
• I have specialized expertise with international credentialing or licensure pathways; developed tools, checklists, or resources; trained staff; or partnered directly with licensing boards, evaluation organizations, or academic programs.

15

Please describe the client populations served, the licensing or credentialing pathways involved, and the tools, resources, or processes used, and identify the position(s) on your resume where this work was performed. If you do not have experience, indicate "N/A."

16

Are you bilingual in Spanish?

• Yes
• No

17

Please describe your Spanish speaking, reading, and writing proficiency, the types of tasks or interactions you performed in Spanish in a professional setting, and identify the position(s) on your resume where this work was performed. If you are not bilingual in Spanish, indicate "N/A."

Required Question

Employer Montgomery County (MD)

Address 101 Monroe Street

7th Floor

Rockville, Maryland, 20850

Phone 240-777-0311

Website https://www.montgomerycountymd.gov/ohr