Bideawee was founded upon the principle that every homeless animal should have a place where they are welcome, and that sense of compassion, dedication, and justice remain at the core of who we are and what we do. We believe that a company is only as great as those who embody its mission, and we are committed to the growth, success, and well-being of our staff and community. Join an organization that has been making the world a better place for pets and the people who love them since 1903!Full time employees of Bideawee enjoy benefits such as:Medical/Dental/Vision plans, including free optionsGenerous amounts of Paid Time Off403(b) with matching employer contributionsDiscount services and pet foodHealth Reimbursement AccountPosition PurposeBideawee's Mission is to promote and support safe, loving long-term relationships between people and companion animals by providing a continuum of services and programs that are innovative, personalized and high quality.The Client Care and Adoptions Manager (CCAM) plays an important leadership role in ensuring that Adoption Center Staff follows established guidelines regarding company policy, animal admissions, resident care and adoptions. The CCAM is also responsible for ensuring that high quality, personalized customer service is provided to every person as established in Bideawee's Customer Service Standards. The CCAM will create and foster a pleasant working and learning environment for both customers and employees. The CCAM sees that all other Bideawee policies and Procedures are followed and will be held accountable for the entire staff's adherence. The CCAM will directly supervise the Animal Care and Adoptions Staff members and the Client Care Supervisor to ensure appropriate animal care and client care standards.This is a Tuesday through Saturday full-time position with a salary of $65,000/yr.ResponsibilitiesClient CareEnsure that the Client Care Supervisor handles all tasks, including email and phone responses and adoption follow ups in a timely mannerCheck in with Client Care Supervisor to ensure all client relations are handled appropriately and troubleshoot any issuesMake pet policy decisions or exceptions if needed on a case-by-case basisMake decisions on a case-by-case basis regarding adoptions requirements enforcement (needing to see whole family, dog to dog interactions, etc.)Manage client experience related to adoptions, and oversee and handle client disputes or issues; support staff with difficult clientsEnsure lobby/retail area remains clean and well maintainedAnimal Care Staff / Animal Shelter OperationsResponsible for day-to-day operation of Bideawee's Adoption Center, including:Management of staffScheduling and coordinating shifts to ensure all needs of animals and clients are attended toOversight of animals' careCoordinating manager/supervisor coverage for days off and vacation timeWalk through the shelter throughout the day to ensure that both the lobby and adoptions are flowing well, and that all staff members are appropriately giving enrichment and care to the animalsEnsure staffing schedules and payroll are completed on timeIdentify and coordinate professional development opportunities for staff when possibleCommunicate new policies and keep staff and volunteers updated regularly on animal welfare news through written and verbal meansCollaborate with the medical team to ensure health and welfare of animalsAs needed, assist in direct care of animalsEnsure staff complies with all safety policies, safe animal handling and OSHA standardsAttend relevant Animal Welfare PanelsLead daily huddle & perform nightly walkthroughsAdministrativeWorks with Client Care Supervisor in preparing Adoption Event Packets and selection of dogs and cats that will be attending eventsPull previous week's adoption numbers for weekly all sites meeting and report current population numbersManage retail inventory and inventory of sample foods for adoptersEnsure monthly dog license payment submittedEnsure folders for mobile adoption events are created when animals attend an eventWork with the Volunteer Manager to coordinate the Adoption Center's needs for volunteers and volunteer trainingEnsure daily cash reconciliation reports are saved, weekly bank deposits dropped offInterview and hire new staff members as neededOversee training plan for new staff membersComplete yearly reviews for staff membersGive verbal warnings as needed, as well as written warningsInvolve senior management and HR for written warnings and Performance Improvement PlansQualificationsCollege Degree preferred in relevant field3-5 Years management experience with preference given to animal related industryExcellent leadership and assertiveness skills.Ability to work efficiently with limited supervision.Ability to maintain composure and excel in a fast‑paced environment while remaining organized and accurate.Ability to communicate with the public in a respectful manner, even under pressure.Leader, mentor, and problem solverComputer and data entry experience, shelter software knowledge a plusAbility to represent the values of Bideawee by working in a culturally diverse environment and community in a way that fosters understanding and compassion.Fear Free Shelters certified or willing to complete within 90 days of onboardingSpecific Work RequirementsAble to lift a minimum of 30 poundsProfessional attireSome travel may be necessaryPreferencesAnimal Sheltering ExperienceCommitment to Diversity, Equity & InclusionBideawee is committed to diversity, equity, and inclusion. We continuously strive to place our employees at the center of our thinking and elevate inclusive practices to develop and support a more engaged and productive workforce.Equal OpportunityBideawee is an equal opportunity employer committed to achieving the goal of equal employment opportunity for all. Applicants and employees are considered and evaluated for positions without regard to mental or physical disability, race, creed, color, religion, gender, national origin, citizenship status, age, genetic information, military or veteran status, sexual orientation, marital status, employment status or any protected federal, state, or local status unrelated to the performance of the work involved.#J-18808-Ljbffr