Client Care & Booking Specialist
ECI Comfort | Langhorne, PA | Full-Time
We are looking for someone who is great with people, confident on the phone, and knows how to keep things moving.
Our Client Care team helps customers solve problems, schedules service calls, follows up on opportunities, and makes sure every customer feels taken care of.
You should be comfortable talking with customers all day, asking good questions, and turning conversations into booked appointments.
What You'll Do
Answer incoming customer calls
- Schedule service and sales appointments
- Follow up with customers and open opportunities
- Help customers understand their options
- Work closely with our service, sales and dispatch teams
- Keep accurate customer information in our system
- Help create a great customer experience from the first call
You May Be a Great Fit If
- You enjoy talking with people
- You are confident and comfortable on the phone
- You have customer service, scheduling or sales experience
- You can handle a busy environment without getting rattled
- You like goals and measuring your performance
- You follow through
- You are dependable
- You enjoy being part of a team
Experience in HVAC is helpful but not required.
We are more interested in finding someone with the right attitude, communication skills and work ethic.
People with backgrounds in customer service, inside sales, automotive BDC, hospitality, medical scheduling, apartment leasing or similar roles may be a great fit.
What We Offer
- Competitive hourly pay
- Performance incentives
- Full-time benefits
- Paid time off
- Training and development
- Opportunity to grow within ECI Comfort
At ECI Comfort, we believe in great people serving great customers.
Our Core Values include Pursuit of Excellence, Teamwork, Thirst for Knowledge and GSD.
If that sounds like the kind of team you want to be part of, we'd like to hear from you.