Client Care Coordinator - Bail Hearing Division

Client Care Coordinator - Bail Hearing Division

Salary

Depends on Qualifications

Location

Houston, TX

Job Type

Regular Full-time

Job Number

16790

Department

Public Defenders Office

Opening Date

06/05/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Position Description

About The Harris County Public Defenders Office:

The Harris County Public Defenders Office is committed to providing high-quality, client-centered representation to individuals accused of criminal offenses who cannot afford counsel. Our office works collaboratively across legal and support teams to advocate for our clients, protect constitutional rights, and promote fairness within the legal system. We value professionalism, integrity, teamwork, and compassionate public service.

Position Overview:

The Bail Hearing Division of the Harris County Public Defenders Office seeks a dedicated and compassionate Client Care Coordinator to provide case management, care coordination, and supportive services to clients involved in the criminal legal system. This position is responsible for assessing client needs, facilitating access to community resources, coordinating service plans, monitoring client progress, and supporting successful reentry and stabilization within the community. The Client Care Coordinator works collaboratively with multidisciplinary teams, including attorneys, clinical staff, correctional personnel, and community service providers, to address the behavioral health, social service, and reentry needs of clients. The ideal candidate will demonstrate strong clinical judgment, professionalism, cultural competence, and the ability to effectively engage individuals experiencing mental health, substance use, housing, or other psychosocial challenges. This position requires the ability to work independently in a fast-paced environment while maintaining accurate documentation, adhering to ethical standards, and ensuring compliance with all applicable office, county, state, and federal policies and regulations.

Duties and Responsibilities:

• Coordinating services, monitoring progress, and delivering interventions to support clients.
• Collaborating with Senior Client Care Coordinator and Division Chief in assessing and delivering services to ensure stabilization on re-entry to the community.
• Providing crisis interventions to alleviate symptoms and prevent the need for more restrictive environments.
• Assisting clients in accessing necessary care and services based on their individual needs.
• Maintaining caseloads and meeting performance exceptions established by the office and the Bail Hearing Division.
• Demonstrating ethical conduct in all clinical and professional activities.
• Adhering to office policies, procedures, and documentation requirements set by Office/County or Government agencies.
• Perform other duties as assigned.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• Bachelor's degree (B.A.) from four-year accredited college or university with a major in a social work, psychology, sociology, counseling, rehabilitation, human development, nursing, or a related social, behavioral, or human services field.

Knowledge, Skills, and Abilities:

• Basic understanding of mental illness, common signs and symptoms, and the ability to identify difficulties with coping in community settings.
• Strong communication, listening, and interpersonal skills. Written documentation must be clear, concise, well-constructed, and grammatically correct.
• Ability to work collaboratively with others in a team environment.
• Effective time management and organizational skills, with the ability to work autonomously in a fast-paced environment.
• Proficiency in standard word processing and computer applications.

Licensure:

• Must maintain a valid Texas Drivers License.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

• Preferred minimum of three (3) year experience in the mental health field or related experience, preferably in a correctional facility.
• Basic understanding of mental illness, common signs and symptoms and able to identify difficulties with coping in community settings.

General Information

Position Type and Typical Hours of Work:

• Regular Full-time

• Thursday - Monday workweek.

• Weekend availability is required and is considered an essential function of the position.

• Employees must be available to work weekends on a consistent basis.

• Tuesdays and Wednesdays will generally serve as the primary days off.

• Work schedules may include evenings, holidays, overnight shifts, and other nontraditional hours based on operational needs.

• Schedule adjustments may be made as necessary to meet operational needs.

Salary:

• Depends on Qualifications

• Based on 26 pay periods

Position Location:

• This position is located at 700 N. San Jacinto Street, Houston, Texas 77002, within the Harris County Jail facility.
• The position operates under the general direction of the Senior Client Care Coordinator and Division Chief.

Work Environment and Physical Demands:

• This position is primarily based within a correctional facility and requires regular interaction with incarcerated individuals and other justice-involved populations. Employees may be required to work in secure detention settings and must comply with all facility safety and security protocols. The work environment may involve exposure to emotionally charged situations, crisis interventions, and interactions with individuals experiencing acute mental health symptoms, behavioral disturbances, or significant psychosocial stressors. Employees may encounter individuals who are agitated, verbally hostile, resistant to services, or otherwise uncooperative. The ability to maintain professionalism, exercise sound judgment, de-escalate conflict, and respond effectively in challenging situations is essential. Employees may also be required to perform duties before, during, and after emergencies or disasters as directed by county leadership.

• This role is primarily sedentary, however, the ability to lift and carry up to 10 pounds is necessary to lift files and/or boxes of files, documents, etc.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*
• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the Countys behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com

01

Which of the following best describes your highest level of education completed as it relates to this position?

• High School or GED diploma
• Associates Degree
• Bachelors Degree
• Masters Degree or higher
• None of the above

02

If you selected a college degree in response to the previous question, which of the following best describes your major?

• Social work
• Psychology
• Sociology
• Counseling
• Rehabilitation
• Human development
• Nursing
• Other related social, behavioral, or human services field
• Unrelated Field
• N/A; No Degree

03

Which of the following best describes your verifiable relevant year experience in the mental health field or related experience, preferably in a correctional facility?

• Less than three (3) years
• Three (3) years but less than four (years)
• Four (4) years but less than five (5) years
• Five (5) years or more
• I do not have this experience

04

Do you have a basic understanding of mental illness, common signs and symptoms and able to identify difficulties with coping in community settings?

• Yes
• No

05

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.

• Advanced
• Intermediate
• Basic
• Entry Level
• Not proficient

06

For this position, a valid Texas Drivers License is necessary. Do you meet the above requirement?

• Yes, I currently hold a valid Texas Drivers License.
• Yes, I possess a valid Out-of-State Drivers License, but I am aware that I must acquire a valid Texas Drivers License before the start date.
• No, I do not currently have a drivers license, but I commit to obtaining one before the start date.
• No, I do not currently have a valid drivers license.

Required Question

Employer Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone 713-274-5445

Website https://www.governmentjobs.com/careers/harriscountytx