Client Care Coordinator & Office Manager

Join Our Team of Professional Electricians

Do you value professionalism, organization, and delivering a great customer experience? Do you want to be part of a high-performing electrical service team? Then you could be a great fit for Mister Sparky.

We are looking for a Client Care Coordinator & Office Manager who will serve as the central hub of our daily operations-handling incoming calls, coordinating schedules, and ensuring the office runs efficiently.

JOB SUMMARY

The Mister Sparky Client Care Coordinator & Office Manager is responsible for managing inbound customer communication, coordinating service scheduling, dispatching, and supporting day-to-day office operations to ensure a smooth customer experience from first call to job completion.

This role is not just answering phones-you will play a key role in organizing workflow, supporting technicians, and helping drive revenue through effective scheduling and customer follow-up.

JOB DUTIES

• Answers incoming client telephone calls and create a strong first impression of the company
• Schedule service calls efficiently based on technician availability, job type, and priority
• Communicate clearly with customers regarding appointment windows, delays, and expectations
• Proactively manage the daily schedule to minimize gaps and maximize technician productivity
• Follow up with customers on unscheduled estimates, memberships, and pending work
• Maintain accurate customer records and job details in the system
• Support general office operations including coordination with technicians and internal communication
• Assist with outbound calls during slower periods to fill the schedule (memberships, recalls, etc.)
• Good communication with the client is essential! The ideal client care coordinator has a courteous and pleasant demeanor, whether on a phone call or not

WHAT WERE LOOKING FOR

• Strong communication skills with a professional and friendly phone presence
• Comfortable using computers, scheduling software, and CRM systems
• Ability to stay calm and solution-focused in a fast-paced environment
• Previous customer service experience required; dispatch or scheduling experience is a plus, but not required
• Self-motivated and able to take ownership of daily operations

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Basic computer proficiency (CRM, scheduling software, Microsoft Office/Google tools)

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• Phones answered promptly and professionally
• Technicians have full, well-organized schedules
• Minimal downtime between jobs
• Customers feel informed and taken care of
• Office runs smoothly without constant oversight

BONUS

• Experience with dispatching a plus

Compensation: $18.00 - $23.00 per hour

Join the Mister Sparky Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.

• Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.

• Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

• Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.