Why Animal Clinic Northview?
At Animal Clinic Northview, we’re committed to delivering high-quality care and a strong client experience in a supportive, team-focused environment. Our team works closely together to ensure both our patients and clients feel cared for every step of the way. You’ll be part of a hospital where communication, collaboration, and professionalism are key to everything we do.
About the Role
We’re looking for a full-time Rehab Client Coordinator to support our rehabilitation team and clients. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and can balance multiple priorities while staying organized and detail-oriented.
You’ll be the first point of contact for many of our rehab clients, helping to schedule appointments, answer questions, and ensure a smooth and positive experience from start to finish.
What You’ll Do
Client Support and Scheduling
- Answer incoming calls to schedule, reschedule, and cancel appointments
- Provide information on services, pricing, and general clinic questions
- Take and relay messages to doctors and team members
- Assist clients in person with scheduling and appointment needs
- Confirm all appointment details including date, time, doctor, and reason for visit
Administrative Support
- Accurately enter and maintain client and patient information
- Ensure duplicate accounts are not created by thoroughly reviewing records
- Support billing and internal teams with appointment coordination
- Maintain accurate and detailed communication notes
Team Collaboration
- Work closely with the rehab team to support scheduling needs
- Communicate clearly and professionally with all team members
- Assist in training new team members when needed
- Support other areas of the hospital as directed
What We’re Looking For
- Strong customer service experience
- Excellent communication skills and attention to detail
- Ability to multitask and stay organized in a busy environment
- Positive, patient, and professional demeanor
- Team-oriented mindset with a willingness to help where needed
- Ability to remain calm and responsive in urgent situations
Schedule
- Full-time position
- 8-hour shifts
- Includes evenings, weekends, and holidays as part of rotation
Compensation and Benefits
- Starting pay from $15/hour
- Shift differential opportunities available
- Health, dental, and vision benefits
- 401(k) options
- Paid time off and holiday pay
- Uniform allowance
- Employee pet care discounts
What Makes You Successful Here
- You create a positive experience for every client
- You stay organized and detail-focused
- You communicate clearly and work well with others
- You bring a calm, solutions-focused approach to your work
If you’re looking for a role where you can make an impact through client experience while supporting a collaborative clinical team, we’d love to connect.
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Animal Clinic of Northview