Client Care Coordinator / Scheduler - Home Health

Client Care Coordinator (Scheduler) Job Description Summary

The Client Care Coordinator/Scheduler has the primary responsibility of developing and maintaining an “employee work schedule” that satisfies the needs of the client/family, is fair to all employees, follows scheduling policies and procedures and meets the agency’s goals and objectives.

Essential Job Functions/Responsibilities

• Ensures that qualified employees are scheduled for all client visits.
• Prepares the schedules for the agency for employees and clients.
• Assures applicable visit types in scheduling system.
• Makes adjustments to the existing schedules as needed on a daily basis.
• Reviews client need and employee availability on an ongoing basis.
• Communicates with employees and client/families to obtain the most favorable and economically sound schedule.
• May be responsible for completion of assigned reports.
• Tracks employee attendance. 
• May assist with part of the process of orientation for new employees.
• Consistent follow-up with staff regarding their schedule.
• Participates in appropriate continuing education as may be required.
• Responsible for working with contracted therapy staff to assure clients therapy visits are scheduled. 
• Functions as a backup to other office positions. 
• Performs other office duties as assigned.
• Complies with agency’s policies and procedures.
• Assists with answering telephone lines promptly and efficiently. 
• Special projects and other related duties as assigned by the Administrator.
• May participate in on-call scheduling if need arises.
• Handles all duties as they relate to scheduling.  

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

Position Qualifications

• High school graduate or equivalent.
• Previous scheduling and computer experience desired.
• Previous experience in dealing with the public.

Skills Required

• Computer skills.
• Excellent customer service.
• Able to multi-task.
• Ablility to follow up and complete tasks timely.