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Client Care Manager

All Ways Caring Homecare

Tacoma, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Alzheimer's, Auto Insurance, Community and Social Services, Customer Satisfaction, Customer Service Management, Customer Support/Service, Database Administration, Dementia, Driver's License, Healthcare, Healthcare Customer Service, Home Economics, Identify Issues, Nursing, Organizational Skills, People Management, Personal Care, Presentation/Verbal Skills, Problem Solving Skills, Quality Management, Regulatory Requirements, Sales Management, Schedule Development, Social Work, Staff Requirements
LOCATION
Tacoma, WA
POSTED
30+ days ago
Client Care Manager


Job Locations

US-WA-TACOMA




Requisition ID

2025-180804


Line of Business:

All Ways Caring HomeCare


Pay Min

USD $24.00/Hr.


Pay Max

USD $24.00/Hr.


Our Company




All Ways Caring HomeCare


Overview




Who we are looking for:

The Client Care Manager is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

Seeking a self-motivated professional with prior scheduling and management or supervisory experience
An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
An experienced communicator and problem solver who is well-organized

What you will receive:

Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Flexible work schedules close to home
Retention and referral bonuses
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities


External Job Description




What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

Oversee quality care and overall client satisfaction
Supervise and provide guidance to the Caregivers who provide direct care to the clients served
Manage employee scheduling, identify problem situations, and implement proactive solutions
Maintain strong and positive relationships with referral partners, payor sources, and clients
Ensure proper documentation and record-keeping
Conduct periodic home visits and safety checks


Qualifications




What you will need:

Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
Accountable, reliable, and ability to work independently with good judgement
Valid driver's license and auto insurance
Effective verbal and written communication
Excellent customer service skills


About our Line of Business




All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.


Additional Job Information




At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:

Great company culture
Competitive pay with daily pay options available
Tuition reimbursement and campus partnerships
Retention and referral bonuses. Work with your friends
Benefits, Supplemental Plans, EAP, and 401K participation
Career growth and development opportunities


Salary Range




USD $24.00 / Hour

Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.

About the Company

A

All Ways Caring Homecare

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