Client Care & Operations Coordinator

The Role

• Serve as the primary client contact, providing clear, empathetic communication and timely resolution of questions or concerns.
• Coordinate personalized memorial requests and ensure all client interactions reflect dignity and respect.
• Maintain highly accurate records for cremation services, client files, chain-of-custody documentation, inventory, and required documentation.
• Manage scheduling for witnessed cremations, client appointments, drop-offs, pick-ups, and internal operational needs.
• Oversee digital and physical filing systems and all correspondence with professionalism and consistency.
• Process payments, generate invoices, support reconciliations, and assist with vendor coordination and required documentation.
• Support daily operations by coordinating field routes, assisting crematorium technicians, and helping with onboarding logistics.
• Maintain inventory, prepare memorial items, and help maintain a clean, organized, and respectful facility environment.

About You

• 3+ years of experience in customer service, operations, logistics, or administrative support, ideally in a high-touch or sensitive environment.
• Exceptionally organized and detail-driven, with a track record of managing sensitive information and multi-step processes without errors.
• Strong, compassionate communicator with experience in high-touch, client-facing service environments.
• Thrives in fast-paced, multi-step operations and takes initiative to solve problems.
• Collaborative and supportive partner to technicians, field representatives, and leadership.
• Proficient with Google Workspace/Microsoft 365.
• Committed to delivering respectful, dignified, and high-quality care to every family.

What We Offer

• Compensation: $22-$25 per hour
• Health, dental, and vision insurance
• Paid time off
• 401k
• Supportive and collaborative team environment
• Well-equipped, clean, and modern facility
• Training and growth opportunities

Join a team where your work truly makes a difference. Let’s talk!