About Serotonin Centers:
Serotonin Centers is the nation’s premier anti-aging and wellness destination.
Our Client Care Coordinators (CCC) are the first point of contact for guests
and members, ensuring a seamless, welcoming experience. You will manage
front desk operations, scheduling, and client engagement using our tech
stack—Zenoti, GHL, email, and Teams—while supporting sales and service
excellence.
Role Overview:
The Client Care Coordinator serves as the center’s concierge and operational
anchor. You will greet clients, manage appointments, process transactions,
and maintain accurate records while creating a positive, professional
environment. CCCs play a critical role in client retention and satisfaction by
delivering exceptional service and supporting team goals.
Key Responsibilities:
1) Front Desk Operations & Scheduling
• Stand up, come around desk, and Greet every client warmly and
professionally; ensure check-in and check-out processes are smooth and
accurate.
• Manage appointment scheduling and confirmations in Zenoti; maintain
real-time accuracy of calendars.
• Answer phones and emails promptly, providing clear and helpful
information.
SMART Goal: Respond to 95% of calls/emails within 1 business hour; maintain
100% accuracy in appointment scheduling. New Leads through our CRM must
have a speed to lead in under 5 minutes. We care, we deliver!
2) Client Engagement & Service Excellence
• Create a welcoming environment that reflects Serotonin’s brand promise.
• Provide guidance on services, memberships, and promotions; answer
client questions with confidence.
• Ask for client feedback every day via Google, Meta, Yelp, etc.
SMART Goal: Achieve ≥90 client satisfaction score (NPS); capture feedback
from ≥80% of new guests.
3) Membership & Retail Support
• Introduce and promote memberships, retail products, and nutraceuticals
aligned with client goals.
• Process payments accurately and reconcile daily transactions.
• Track membership renewals and follow up on expiring plans.
SMART Goal: Maintain 100% accuracy in payment processing.
4) Documentation & Compliance
• Maintain accurate client records in Zenoti; ensure all data is audit-ready.
• Follow HIPAA and biohazard protocols to protect client privacy and safety.
SMART Goal: Zero compliance violations; 100% completion of documentation
with all clients before EOD.
5) Team Collaboration & Daily Huddles
• Participate in daily huddles; update trackers and whiteboards with MTD
Goal vs. Actual.
• Support Health Coaches, Medical Practitioners, Aestheticians by
coordinating schedules and client flow.
SMART Goal: ≥95% attendance at huddles; update trackers daily with
accurate figures.
6) Marketing & Community Outreach
• Assist with in-center marketing initiatives and event preparation.
• Engage with local community through grassroots outreach and open
houses.
SMART Goal: Support ≥4 community events per month; ensure 100% of
event leads are entered into CRM within 12 hours. All called with 24 hour of
event.
Core KPIs & Targets
• Client Satisfaction (NPS): ≥90
• Appointment Accuracy: 100%
• Response Time: ≤1 hour for calls/emails
• Membership Conversion: ≥25% of eligible guests
• Compliance & Documentation Accuracy: 100%
• Community Engagement: ≥4 events/month
Qualifications
• Strong communication and interpersonal skills; ability to create a
welcoming environment.
• Experience in front desk or client service roles; consultative sales
experience preferred.
• Proficiency in Zenoti and general business platforms; comfort with email
and Teams.
• Excellent multitasking and organizational skills; ability to manage high-
volume environments.
• Positive attitude, team spirit, and commitment to client satisfaction.
Tech Stack & Tools
• Zenoti — scheduling, POS, documentation.
• GHL — CRM and marketing automation.
• Email & Teams — communication and coordination.
• Center trackers and whiteboard — daily goals and performance metrics.
Safety & Compliance
• HIPAA adherence; secure handling of client information.
• Follow all safety protocols for front desk operations and client interactions.
Why Join Serotonin Centers
Join a high-performance team where your role directly impacts client
experience and center success. You’ll work with modern tools, clear goals,
and a supportive culture that values growth and excellence.
Apply Today
Submit your application to join Serotonin Centers and help clients become
their most vibrant selves.