Communication Skills, Compensation and Benefits, Computer Software, Customer Support/Service, Electricity, HVAC, Health Insurance, On Call, On Site Support, Presentation/Verbal Skills, Productivity Management, Scripting (Scripting Languages), Telephone Skills, Telesales, Training/Teaching
- Bonus based on performance
- Health insurance
- Paid time off
- Opportunity for advancement
- Company parties
- Competitive salary
- Training & development
YOU WANT MORE FROM YOUR JOB. (That’s why you are looking here)
Duggan One Hour Heating and Air Conditioning / Mister Sparky Augusta is a fast-growing HVAC & Electrical company
needing a Client Care Rep to maximize productivity for our field technicians.
JOB SUMMARY
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.
JOB DUTIES
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
- Makes outbound calls to clients to ensure that they are satisfied with any repairs
- On Call after hours in rotation.
- Phone Sales
MINIMUM REQUIREMENTS
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
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One Hour Heating & Air Conditioning of Augusta, GA