Client Care Representative - Level 3 Retail

Arhaus was founded in 1986 on a simple idea: Furniture and d\u00e9cor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used\u2014and loved\u2014for generations.

Location: Onsite / Corporate Office South Building - Boston Heights, OH

At Arhaus, our Retail Support Team is dedicated to delivering exceptional service to our clients. We provide comprehensive support to our retail stores and collaborate across various departments to ensure seamless service for both internal and external customers.

We are looking for candidates who are:

• Caring and compassionate
• Enthusiastic and solutions-oriented
• Committed to providing outstanding service to all our clients

If you are passionate about customer service and thrive in a collaborative environment, we would love to hear from you!

Essential Duties & Responsibilities:

• Conduct outbound calls to resolve customer inquires
• Manage voicemails
• Case Management
• Triage cases
• Process retail and day of delivery cases
• Communicates across Client Services team to identify and trouble shoot issues including responding to NPS / Google Reviews / Social Medica / BBB / Escalated Issues
• Provides trends and potential issues to Head of Client Services
• Other duties as assigned

COMPENSATION

• Hourly rate: $23.00 per hour, paid bi-weekly
• Bonus: If achieved, eligible for Client Services Bonus

SCHEDULING

• Shifts available: 10:30am to 7:00pm
• Schedule will be set, with rotating weekends Saturday or Sunday.
• Willing to work overtime as needed

Requirements:

• High School diploma or equivalent
• 1-2 years of Concierge experience
• 2-3+ years in a customer-service-focused environment (retail, hospitality, or food/beverage); high-volume call center experience preferred
• Knowledge of SalesForce and STORIS is a plus
• Proficiency in Microsoft Suite and ability to troubleshoot computer systems with minimal assistance
• Excellent communication, problem-solving, and follow-up skills
• Ability to thrive in a fast-paced environment, demonstrating prioritization skills and a high sense of urgency
• Creative problem-solver who takes on difficult challenges
• Ability to work independently and as part of a team

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

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