Job Description
Benefits:
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- Company participate in employee 401K plan
- Company provides following:
- On Call Bonus pay
- Training opportunities for industry certifications and career growth
- Healthcare
- Bonus program
- Service vehicle
- Paid vacation, sick leaves and holidays
Join Our Team of HVAC Service Pros Today!
Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.
JOB SUMMARY
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.
JOB DUTIES
- Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
- Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
- Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
- Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
- Makes outbound calls to new and club membership clients to ensure that they are satisfied with any repairs
MINIMUM REQUIREMENTS
- High school diploma or equivalent required
- Above-average verbal and telephone communication skills are essential
- Must have good computer software skills
- Prior customer service experience preferred
Compensation: $15.00 per hour
Join the One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
Numbers & Facts
| Location | Naperville, Illinois |
| Industry | Construction - Residential & Commercial/Office |
| Company Size | 50 to 99 employees |
| Website | http://www.OneHourMAGIC.com |
About Company
Please read our story at http://www.onehourmagic.com/we-believe/our-story/
We believe in… heart and excellence.
We believe your life is BETTER when you’re more comfortable.
We believe if we miss our narrow appointment window for ANY reason, you don’t pay a DIME for our service.
We believe in service till 10pm, because we think we should be available when it’s convenient for YOU, not the other way around.
We believe in Super Sealing your air ducts, so you air condition your HOME, not your attic.
We believe happy employees MAKE happy customers.
We believe that when you give people choices, they’ll make the best decision for themselves.
We believe you should NEVER be uncomfortable in your own home.
We believe our Comfort Club’s annual maintenance, 24 hour guaranteed service and 30% off repairs for $19.95 a month gives you WAY more than what you pay for.
We believe if you don’t love great movie quotes, then frankly my dear, we don’t give a damn.
We believe what YOU say about us is our best advertisement.
We believe that without HEART, there can be no EXCELLENCE.
Skills
- Communication Skillsunmatched
- Compensation and Benefitsunmatched
- Computer Softwareunmatched
- Customer Experienceunmatched
- Customer Support/Serviceunmatched
- HVACunmatched
- Healthcareunmatched
- Maintenance - HVACunmatched
- On Callunmatched
- Presentation/Verbal Skillsunmatched
- Salesunmatched
- Scripting (Scripting Languages)unmatched
- Telephone Skillsunmatched
- Training Programunmatched
- Training/Teachingunmatched
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