Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Client Care Representative / DispatcherMonday–Friday | 40 Hours per WeekCompensation
- Base pay: $33,000 – $60,000 (based on experience & performance)
- Performance bonuses tied to booking quality, schedule optimization, and technician utilization
- Clear growth and advancement opportunitiesExciting Opportunity Alert Are you confident on the phone, organized, and motivated by results? Do you enjoy helping customers while also driving bookings and keeping a fast-moving schedule full?We’re a growing, family-owned HVAC company looking for a Client Care Representative / Dispatcher to be the heartbeat of our daily operations. This role is critical — you are often the first voice our customers hear and a key driver of revenue, efficiency, and customer satisfaction.This is not a passive call-taking role. You will be expected to convert calls into booked appointments, maximize schedule efficiency, and support our technicians by keeping the day running smoothly.Why You’ll Love Working HereConsistent Schedule
- Monday–Friday
- 40 hours per week
- Weekends offSales-Driven IncentivesYour performance directly impacts your pay. When you book well, optimize the schedule, and help the team win, you get rewarded.Growth & AdvancementWe promote from within. This role can grow into leadership, operations, training, or customer experience management as the company expands.Supportive, Team-First CultureYou’ll work with a team that respects accountability, clear communication, and professionalism — no chaos, no guesswork.Job SummaryThe Client Care Representative / Dispatcher manages inbound and outbound calls, converts opportunities into booked appointments, dispatches technicians efficiently, and ensures a smooth experience for both customers and the field team.Job Duties
- Answer inbound calls and confidently convert inquiries into booked service appointments
- Dispatch and route technicians efficiently to maximize productivity and utilization
- Communicate clearly with technicians regarding schedules, job details, and customer needs
- Confirm appointments and reduce cancellations and no-shows
- Identify opportunities to fill schedule gaps and optimize routing
- Maintain accurate customer notes and scheduling data in CRM/software
- Handle customer concerns professionally while protecting the schedule and revenue
- Support the team in delivering a five-star customer experience
- Maintain a calm, organized, and professional work environmentWhat Success Looks Like in This Role
- High call-to-booking conversion rates
- Full, efficient daily schedules
- Minimal downtime and reschedules
- Strong customer satisfaction and clear communication
- Technicians supported and set up for successMinimum Requirements
- High school diploma or equivalent
- Prior experience in customer service, call center, dispatching, or inside sales preferred
- Strong communication, persuasion, and multitasking skills
- Ability to stay organized and focused in a fast-paced environment
- Professional phone presence and positive, accountable attitude
- Comfortable using computers, scheduling software, and CRM systemsReady to Join the Team?If you enjoy winning on the phones, being part of a team, and getting paid for performance, we’d love to meet you.Apply today and help us deliver exceptional service—one call at a time.
Compensation: $33,000.00 - $60,000.00 per year
Join the One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
Numbers & Facts
| Location | Phoenix, Arizona |
| Industry | Construction - Residential & Commercial/Office |
| Salary | $33,000–$60,000 Per Year |
| Company Size | 50 to 99 employees |
| Website | http://www.OneHourMAGIC.com |
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Skills
- Communication Skillsunmatched
- Compensation and Benefitsunmatched
- Computer Softwareunmatched
- Customer Experienceunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Customer Trainingunmatched
- Dental Insuranceunmatched
- Develop and Maintain Customersunmatched
- HVACunmatched
- Health Insuranceunmatched
- High School Diplomaunmatched
- Inside Salesunmatched
- Leadershipunmatched
- Multitaskingunmatched
- Operationsunmatched
- Organizational Skillsunmatched
- Persuasion Skillsunmatched
- Productivity Managementunmatched
- Revenue Growthunmatched
- Salesunmatched
- Service Deliveryunmatched
- Team Playerunmatched
- Telephone Skillsunmatched
- Telesalesunmatched
- Training Programunmatched
- Training/Teachingunmatched
- Vision Planunmatched
- Website Conversionunmatched
About Company
Please read our story at http://www.onehourmagic.com/we-believe/our-story/
We believe in… heart and excellence.
We believe your life is BETTER when you’re more comfortable.
We believe if we miss our narrow appointment window for ANY reason, you don’t pay a DIME for our service.
We believe in service till 10pm, because we think we should be available when it’s convenient for YOU, not the other way around.
We believe in Super Sealing your air ducts, so you air condition your HOME, not your attic.
We believe happy employees MAKE happy customers.
We believe that when you give people choices, they’ll make the best decision for themselves.
We believe you should NEVER be uncomfortable in your own home.
We believe our Comfort Club’s annual maintenance, 24 hour guaranteed service and 30% off repairs for $19.95 a month gives you WAY more than what you pay for.
We believe if you don’t love great movie quotes, then frankly my dear, we don’t give a damn.
We believe what YOU say about us is our best advertisement.
We believe that without HEART, there can be no EXCELLENCE.
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