Benefits --------
401k ------
401k matching Bonus based on performance Company parties Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources
Client Care Representative Dispatcher ----------------------------------------
Monday-Friday | 40 Hours per Week
Compensation ------------
• Base pay 33000 - 60000 based on experience & performance • Performance bonuses tied to booking quality schedule optimization and technician utilization • Clear growth and advancement opportunities
Exciting Opportunity Alert -------------------------
Are you confident on the phone? Organized and motivated by results? Do you enjoy helping customers while also driving bookings and keeping a fast-moving schedule full?
Were a growing family-owned HVAC company looking for a Client Care Representative Dispatcher to be the heartbeat of our daily operations. This role is critical - you are often the first voice our customers hear and a key driver of revenue efficiency and customer satisfaction.
This is not a passive call-taking role. You will be expected to convert calls into booked appointments, maximize schedule efficiency, and support our technicians by keeping the day running smoothly.
Why Youll Love Working Here -----------------------------
Consistent Schedule --------------------
• Monday-Friday • 40 hours per week • Weekends off
Sales-Driven Incentives ----------------------
Your performance directly impacts your pay. When you book well, optimize the schedule, and help the team win, you get rewarded.
Growth & Advancement --------------------
We promote from within. This role can grow into leadership, operations, training, or customer experience management as the company expands.
Supportive Team-First Culture -----------------------------
Youll work with a team that respects accountability, clear communication, and professionalism - no chaos, no guesswork.
Job Summary ------------
The Client Care Representative Dispatcher manages inbound and outbound calls, converts opportunities into booked service appointments, dispatches technicians efficiently, and ensures a smooth experience for both customers and the field team.
Job Duties ------------
• Answer inbound calls and confidently convert inquiries into booked service appointments • Dispatch and route technicians efficiently to maximize productivity and utilization • Communicate clearly with technicians regarding schedules, job details, and customer needs • Confirm appointments and reduce cancellations and no-shows • Identify opportunities to fill schedule gaps and optimize routing • Maintain accurate customer notes and scheduling data in CRM software • Handle customer concerns professionally while protecting the schedule and revenue • Support the team in delivering a five-star customer experience • Maintain a calm, organized, and professional work environment
What Success Looks Like in This Role --------------------------------------
• High call-to-booking conversion rates • Full, efficient daily schedules • Minimal downtime and reschedules • Strong customer satisfaction and clear communication • Technicians supported and set up for success
Minimum Requirements -------------------
• High school diploma or equivalent • Prior experience in customer service, call center dispatching, or inside sales preferred • Strong communication, persuasion, and multitasking skills • Ability to stay organized and focused in a fast-paced environment • Professional phone presence and positive, accountable attitude • Comfortable using computers, scheduling software, and CRM systems
Ready to Join the Team ----------------------
If you enjoy winning on the phone, being part of a team, and getting paid for performance, wed love to meet you. Apply today and help us deliver exceptional service-one call at a time.
Compensation ------------
$33,000.00 - $60,000.00 per year
Join the One Hour Team ---------------------
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. Its true, our employees come first. Heres how we prove it:
• Pay: We believe the best performers deserve the best pay. Thats why we want to pay YOU the best, competitive rate. • Flexibility: We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it. • Career Path: We offer you an unlimited future with our world-class training programs. Our training programs include technical training, virtual technical training, communications, sales, and more. If you are serious about your career and want to learn from the best in the industry, apply today.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment benefits, scheduling, and compensation at this franchise should be made directly to the franchise location and not to One Hour Heating and Air Conditioning Corporate.