Benefits:- 401(k)
- Health insurance
- Paid time off
Client Care Specialist Shift Supervisor 4pm-12am Location: Peekskill, NY Reports to: Reporting to the Client Care Specialist Supervisor /CE Assessor - Peekskill Position Summary: the Jan Peek Client Care Specialist Shift Supervisor 4pm-12am is responsible for overseeing shift operations to maintain a safe, compliant, and efficient environment, while offering hands-on guidance and support to staff, volunteers, and interns.
Key Responsibilities:
Staff Oversight - Receive and review prior shift reports, including narratives, incident reports, and communication logs to ensure continuity of care and operations.
- Oversee and support daily operations and client routines, including Emergency Shelter (ES) protocols, shower schedules, clothing closet procedures, and resident medication monitoring (as applicable).
- Complete intake processes for new ES clients, including screening, Pause List review, sex offender registry (SO) checks, and accurate HMIS data entry.
- Ensure and maintain accurate documentation logs, including:
- Visitor and donation tracking
- Green logbook entries
- Shift summary reports
- Reviewing all HMIS data entry is accurate, current, and compliant with reporting requirements.
- Ensures all shift tasks are completed accurately, timely, and in compliance with organizational standards
- Communicate and document key shift updates, incidents, and client concerns for seamless handoff to incoming staff at 12 AM.
- Make recommendations to improve efficiency and streamline service delivery
- Other duties as assigned
Operations Oversight: - Ensure utensils and condiments are replenished
- Ensure adequate welcome kits are available for distribution
- Oversee facility cleanliness, including:
- Kitchen cleaning and upkeep
- Removal of garbage
- Weekend deep cleaning tasks (bathrooms and additional sanitization)
Schedule:
- As determined by Supervisor to meet 24/7 operational needs, including evenings, weekends, and holidays.
Qualifications: - High School Diploma or Equivalent
- Minimum of 2 years of client service, ability to engage clients with empathy and experience in conflict resolution and deescalation
- Experience with issues related to homelessness, mental illness, and trauma
- Proficient with Microsoft, HMIS and databases
Skills and Abilities: - Strong commitment to social justice and equity
- Ability to work with diverse populations
- Excellent time management skills
- Self-starter; flexible; ability to adapt to urgency
Salary: $22/hour + benefits
To Apply: Submit cover letter and resume to: https://www.chhop.org/jobs. No calls, please.
We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. CHHOP is an equal opportunity employer and embraces a diverse workforce and culture.