Attorney, Call Volume, Communication Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Information Technology & Information Systems, Legal, Microsoft Office, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Short Messaging Service (SMS), Writing Skills
Job Title: Client Care Specialists
Job Order# NC658173515
Location: Tampa, FL
Pay: $16.00-$22.00/hour, depending on experience
Hours: To be determined, 8 hour shift
Duration: Temporary to Possible Hire
JOB DESCRIPTION:
*Handle inbound and outbound calls to clients, gathering details their questions or concerns and providing to determine how we can assist with their legal needs.
*Provide clear and accurate status updates via phone, email, or text message, reducing the need for direct attorney intervention for routine inquiries.
*Maintain and update veteran profile information within the system, ensuring accuracy and completeness.
*Manage a high volume of phone calls efficiently.
*Identify and resolve any issues related to veteran records and documents in the system.
JOB REQUIREMENTS:
*Detail-oriented and process-driven with a strong passion for helping veterans.
*Ability to empathize and handle calls from clients, working to resolve issues or escalate them to the appropriate department.
*Experience working with databases, and CRM software.
*Proficient in Microsoft Office 365.
*Strong organizational skills and exceptional attention to detail.
*Excellent written and verbal communication skills.