Client Care Specialist

Optimal Performance

  • Wichita, Kansas
  • 30+ days ago
  • $18–$25
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Skills

  • Coachingunmatched
  • Communication Skillsunmatched
  • Community Supportunmatched
  • Consumer Brandingunmatched
  • Customer Experienceunmatched
  • Customer Relationship Management (CRM) Systemsunmatched
  • Customer Retention/Renewalunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • Environmental Healthunmatched
  • Fitnessunmatched
  • Leadershipunmatched
  • Marketing Campaignunmatched
  • Multitaskingunmatched
  • Nutritionunmatched
  • Onboardingunmatched
  • Operational Supportunmatched
  • Operationsunmatched
  • Operations Managementunmatched
  • Organizational Skillsunmatched
  • Performance Managementunmatched
  • Record Keepingunmatched
  • Salesunmatched
  • Sanitationunmatched
  • Schedule Developmentunmatched
  • Social Media Marketingunmatched
  • Team Playerunmatched
  • Telephone Skillsunmatched
  • Time Managementunmatched
  • Writing Skillsunmatched

Description

OPTIMAL PERFORMANCE
Client Care Specialist
ABOUT US:
At Optimal Performance, we help high-achieving individuals look better, feel better, and perform at a higher level — without sacrificing their lifestyle.
Our environment blends:
  •  Performance coaching & personal training.
  •  Nutrition & Lifestyle coaching.
  • Optimal Recovery & Contrast Therapy.

We serve athletes and busy professionals who value results, consistency, and a premium experience. Every interaction matters — and the client experience is everything.
THE ROLE:
As a Client Experience Coordinator, you are responsible for creating, managing, and elevating the entire client journey — from the moment someone walks in the door to the moment they leave.
This role is not just administrative. You will:
  • Set the tone for the environment.
  • Ensure seamless operations.
  • Lead systems that deliver a consistent, high-level experience every time.

Position Type:
  • Part-time.
  • Full-time.
  • Part-time with opportunity to grow into full-time.
  • Pay starts at $15-25 depending on experience & skill level, with opportunity for bonuses and growth to leadership roles.

WHAT YOU’LL DO:
Deliver a Premium Client Experience:
  • Greet every client with energy, professionalism, and warmth.
  • Learn client names, preferences, and goals.
  • Create an environment where clients feel welcomed, valued, and taken care of.
  • Maintain a calm, organized, and elevated front-of-house presence.

Own the Optimal Recovery Experience:
  • Guide clients through check-in for Optimal Recovery sessions (contrast therapy rooms with sauna & cold plunge).
  • Ensure clients understand: 
    • Their session type (30 vs 60 min).
    • Basic protocol flow.
    • Locker room and shower expectations .
  • Manage room scheduling and flow to ensure sessions run on time.
  • Oversee room turnover between sessions, including: 
    • Cleanliness and sanitation.
    • Resetting supplies (towels, water, etc.).
    • Ensuring rooms are fully prepared for the next client.

This role ensures every recovery session feels intentional, clean, and premium.
Lead Systems & Organization:
  • Help build and refine systems that improve: 
    • Client flow.
    • Scheduling efficiency.
    • Check-in/check-out experience.
  • Maintain accurate client records and visit logs.
  • Manage scheduling, bookings, and account updates.
  • Process payments and memberships.

Support Daily Operations:
  • Answer phones, texts, and client inquiries with professionalism.
  • Assist with tours and onboarding new clients.
  • Prepare spaces for training sessions or recovery use.
  • Support team members and leadership as needed.

Support Growth & Community:
  • Assist with client communication and retention efforts.
  • Support social media or marketing initiatives as needed.
  • Help create a positive, team-first culture.

WHO YOU ARE:
You are organized, personable, and take pride in creating an exceptional experience.
You:
  • Bring positive energy and professionalism to every interaction.
  • Are highly organized and detail-oriented.
  • Take ownership of your role and environment.
  • Anticipate needs before they arise.
  • Communicate clearly and confidently.
  • Thrive in a fast-paced, team environment.
  • Care about delivering a high-level client experience consistently.

REQUIREMENTS:
  • Prior experience in customer service, hospitality, or front desk roles.
  • Strong communication (written and verbal).
  • Excellent organizational and time management skills.
  • Comfortable with scheduling systems and basic technology.
  • Ability to multitask and stay composed under pressure.
  • Team-oriented mindset.

BONUS (NOT REQUIRED, BUT A PLUS):
  • Sales experience.
  • Social media/marketing campaign experience.
  • Experience in fitness, wellness, or recovery environments.
  • Familiarity with booking software or CRM systems.
  • Interest in health, fitness, or client experience systems.
  • Experience supporting social media or marketing.

WHY OPTIMAL PERFORMANCE:
  • Be part of a high-performing, growth-focused team.
  • Play a key role in shaping the client experience and brand standard.
  • Opportunity to grow into operations, management, or leadership roles.
  • Work in an environment focused on health, performance, and impact.

OUR STANDARD: We don’t aim for “good service.”
We aim for:
  • Seamless experiences.
  • Clean, organized environments.
  • Clients who feel known and valued.
  • Consistency at a high level.

APPLY IF…
You want to:
  • Be the person who sets the tone for the entire client experience.
  • Take ownership of systems, organization, and flow.
  • Be part of a team that values excellence and consistency.
  • Help create an environment where clients want to come back.

Numbers & Facts

LocationWichita, Kansas
Salary$18–$25

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