OPTIMAL PERFORMANCE
Client Care Specialist
ABOUT US:
At Optimal Performance, we help high-achieving individuals look better, feel better, and perform at a higher level — without sacrificing their lifestyle.
Our environment blends:
- Performance coaching & personal training.
- Nutrition & Lifestyle coaching.
- Optimal Recovery & Contrast Therapy.
We serve athletes and busy professionals who value results, consistency, and a premium experience. Every interaction matters — and the client experience is everything.
THE ROLE:
As a Client Experience Coordinator, you are responsible for creating, managing, and elevating the entire client journey — from the moment someone walks in the door to the moment they leave.
This role is not just administrative. You will:
- Set the tone for the environment.
- Ensure seamless operations.
- Lead systems that deliver a consistent, high-level experience every time.
Position Type:
- Part-time.
- Full-time.
- Part-time with opportunity to grow into full-time.
- Pay starts at $15-25 depending on experience & skill level, with opportunity for bonuses and growth to leadership roles.
WHAT YOU’LL DO:
Deliver a Premium Client Experience:
- Greet every client with energy, professionalism, and warmth.
- Learn client names, preferences, and goals.
- Create an environment where clients feel welcomed, valued, and taken care of.
- Maintain a calm, organized, and elevated front-of-house presence.
Own the Optimal Recovery Experience:
This role ensures every recovery session feels intentional, clean, and premium.
Lead Systems & Organization:
Support Daily Operations:
- Answer phones, texts, and client inquiries with professionalism.
- Assist with tours and onboarding new clients.
- Prepare spaces for training sessions or recovery use.
- Support team members and leadership as needed.
Support Growth & Community:
- Assist with client communication and retention efforts.
- Support social media or marketing initiatives as needed.
- Help create a positive, team-first culture.
WHO YOU ARE:
You are organized, personable, and take pride in creating an exceptional experience.
You:
- Bring positive energy and professionalism to every interaction.
- Are highly organized and detail-oriented.
- Take ownership of your role and environment.
- Anticipate needs before they arise.
- Communicate clearly and confidently.
- Thrive in a fast-paced, team environment.
- Care about delivering a high-level client experience consistently.
REQUIREMENTS:
- Prior experience in customer service, hospitality, or front desk roles.
- Strong communication (written and verbal).
- Excellent organizational and time management skills.
- Comfortable with scheduling systems and basic technology.
- Ability to multitask and stay composed under pressure.
- Team-oriented mindset.
BONUS (NOT REQUIRED, BUT A PLUS):
- Sales experience.
- Social media/marketing campaign experience.
- Experience in fitness, wellness, or recovery environments.
- Familiarity with booking software or CRM systems.
- Interest in health, fitness, or client experience systems.
- Experience supporting social media or marketing.
WHY OPTIMAL PERFORMANCE:
- Be part of a high-performing, growth-focused team.
- Play a key role in shaping the client experience and brand standard.
- Opportunity to grow into operations, management, or leadership roles.
- Work in an environment focused on health, performance, and impact.
OUR STANDARD: We don’t aim for “good service.”
We aim for:
- Seamless experiences.
- Clean, organized environments.
- Clients who feel known and valued.
- Consistency at a high level.
APPLY IF…
You want to:
- Be the person who sets the tone for the entire client experience.
- Take ownership of systems, organization, and flow.
- Be part of a team that values excellence and consistency.
- Help create an environment where clients want to come back.