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Client Care Supervisor

Family Resource Home Care

Aberdeen, WA

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JOB DETAILS
SKILLS
Auto Insurance, Business Development, Certified Coding Specialist (CCS), Communication Skills, Customer Relations, Customer Support/Service, Documentation, Driver's License, Health Plan, Healthcare, Home Care, Marketing, Needs Assessment, Presentation/Verbal Skills, Sales, Writing Skills
LOCATION
Aberdeen, WA
POSTED
2 days ago
Join Our Team at Family Resource Home Care! At Family Resource Home Care, we provide high-quality, compassionate care that helps our clients maintain their independence and improve their quality of life. Our mission is clear: to improve more lives! We are currently hiring for a Client Care Supervisor to join our branch located in Aberdeen, WA Position: Client Care Supervisor (CCS) We're looking for an outgoing, motivated, and humble Client Care Supervisor to help drive our growth and ensure our clients' well-being. In this role, you'll focus on sales, client relationships, and care plan oversight, working closely with our branch staff to implement effective strategies. Responsibilities + Conduct assessments for potential clients to understand their needs. + Build trust with clients and their families. + Present customized care plans to bring in new clients. + Maintain strong relationships with current clients. + Monitor clients' health conditions and needs. + Provide exceptional customer service and address concerns. + Regularly visit clients to assess their well-being. + Update care plans as clients' needs change. + Keep accurate client documentation. + Give clear directions for caregivers. + Collaborate with the Branch Manager and Caregiver Manager on growth strategies. + Identify opportunities to increase billable hours and services. + Implement marketing initiatives to attract new clients. Requirements + 2+ years in sales, marketing, or business development (healthcare or home care preferred). + Proven track record of meeting goals. + Excellent written and verbal communication skills. + Customer-focused with a passion for quality care. + Friendly and able to build lasting relationships. + Ability to work both independently and as part of a team. + Comfortable visiting clients in their homes. + Valid driver's license, auto insurance, clean driving record, and access to a vehicle. Work Schedule + Hours: Monday - Friday, 8 AM - 5 PM + Location: 25% office work, 75% client visits Pay Range: $24.04-$28.85/ Hr What We Offer + Competitive salary plus performance-based bonus incentives + Comprehensive benefits (health, dental, vision) + Paid mileage reimbursement + Company-paid life and AD&D insurance + Paid time off: 3 weeks vacation in your first year + 11 paid holidays + Ongoing training and professional development + Company matching 401(k) If you're passionate about making a difference in the lives of others, we'd love to hear from you!

About the Company

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Family Resource Home Care

INDUSTRY
Other/Not Classified

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