Client Claims Consultant

Job Summary

The Benefits Consultant serves as a "single point of contact" for the relationship management team, clients, and brokers of specific large and national account clients and groups. Key relationship builder and strategic partner, aiding in enhancing the client experience and building trust. This role will act as the day-to-day contact to handle inquiries, resolve issues, escalations, and be a subject matter expert on claims. Responsible for reporting and trend analysis, as well as client education on claim processes. Will partner internally and externally to research and resolve client-raised issues, while identifying root causes of reoccurring issues and recommendations for process improvements. Additionally, the Benefits Consultant will develop and facilitate client and field facing claims training, educational materials, along with ad hoc support navigating claims.

This is a full-time, in person role at either of the locations below:

• Portland, ME
• Chattanooga, TN
• Columbia, SC
• Chicago, IL

Responsibilities

• Act as the primary claims resource for national specialty group accounts, addressing escalated or complex claims inquiries from both internal staff and external clients.
• Partner with field sales, account management, and underwriting teams to resolve claims issues efficiently and accurately.
• Provide proactive claims education, training, and support to field and client teams.
• Analyze claims trends, identify root causes of recurring issues, and recommend process improvements.
• Liaise with Legal, Compliance, and Product teams to interpret policy language and ensure claims are handled in accordance with regulatory and contractual requirements.
• Represent the claims department in client meetings, presentations, and audits as needed.
• Maintain up-to-date knowledge of industry best practices, regulatory changes, and specialty group needs.
• Proven expertise in claims management with a strong commitment to customer service.
• Advanced analytical abilities, keen attention to detail, sound judgment, and critical thinking skills.
• Outstanding written and verbal communication skills, including the capability to create and deliver presentations to clients.
• Effective collaboration, strong problem-solving abilities, and demonstrated teamwork.
• Creative thinking and problem-solving skills, with the ability to evaluate options, identify alternatives, and drive solutions.
• Ability to work autonomously and thrive in uncertain or minimally guided situations.
• Strong analytical skills, including the capacity to generate reliable reports and documentation across various topics.
• Excellent organizational skills, adept at multitasking in a fast-paced environment, maintaining attention to detail, and prioritizing tasks.
• Results-oriented mindset with a dedication to continuous improvement.

Skills

• Proven expertise in claims management with a strong commitment to customer service.
• Advanced analytical abilities, keen attention to detail, sound judgment, and critical thinking skills.
• Outstanding written and verbal communication skills, including the capability to create and deliver presentations to clients.
• Effective collaboration, strong problem-solving abilities, and demonstrated teamwork.
• Creative thinking and problem-solving skills, with the ability to evaluate options, identify alternatives, and drive solutions.
• Ability to work autonomously and thrive in uncertain or minimally guided situations.
• Strong analytical skills, including the capacity to generate reliable reports and documentation across various topics.
• Excellent organizational skills, adept at multitasking in a fast-paced environment, maintaining attention to detail, and prioritizing tasks.
• Results-oriented mindset with a dedication to continuous improvement.

Education and Experience

• Bachelor's degree required, or equivalent combination of education and experience
• 3+ years of insurance-related experience in claims preferred
• Employee Benefits, Disability, and/or Supplemental Health Insurance experience preferred

The pay range for the role is $82,000 to $100,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:

• Health insurance
• Dental insurance
• Tuition reimbursement
• A company-match 401(k) plan
• Disability insurance
• Life insurance
• Employee referral bonuses

ABOUT CHUBB BENEFITS

Combined Insurance Company of America (Chubb Benefits) is a leading provider of supplemental accident, health, disability, and life insurance products in the U.S. and Canada. Headquartered in Chicago with a tradition of more than 100 years of success, we are committed to making the world of supplemental insurance easy to understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by AM Best.

ABOUT CHUBB

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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