Client Collections Coordinator

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Vision insurance

Unifour Financial Services  


Title:  

• Client Collections Coordinator

Job Description  


As an/a Client Collections Coordinator / Sr. Client Collections Coordinator at Unifour Financial Services both entry level and senior, your primary focus is recovering payments on delinquent auto installment accounts while providing professional, respectful, and empathetic customer service. By helping customers resolve past-due accounts, you play an important role in minimizing financial losses and supporting long-term success of both our customers and our company.  


Responsibilities:  

• Processing customer payments via debit cards and ACHs  
• Maintaining communication with customers by telephone, email, and text regarding account status, payment arrangements, and delinquent balances 
• Making outbound collection efforts.  
• Meet with customers in office to discuss their account status and payment solutions 

Qualifications and Skills:  

• Strong interpersonal insight and the ability to adapt communication to different customer situations 
• Critical thinking and problem-solving skills are imperative to whether you can correctly work with customers and their accounts  
• Basic computer and technical proficiency  
• Being attentive to clients and colleagues to understand their needs and respond appropriately 
• Time management, i.e. prioritizing tasks and managing time effectively to meet deadlines and handle workload efficiency  

Benefits:  

• Paid Time Off  
• Paid Holidays 
• Medical/Vision/Dental/Life Insurance  
• Short Term/Long Term Disability  
• 401k (after one year)  

Pay:  

• $40,000-$46,000 
• Hourly pay & Monthly Bonus  

Education:  

• High School Diploma/GED