Client Concierge - Jay White Team & Realize Charlotte

Summary

Here's the lowdown: the Jay White Team successfully closes over 250 home sales each year throughout the Charlotte metro area. Our social media brand, RealizeCharlotte, active on YouTube, Instagram, and TikTok, is rapidly becoming the premier source for everything related to Queen City living. These platforms consistently draw a steady stream of individuals eager to engage with us—whether they’re curious about neighborhoods, relocating, buying, selling, cash offers, or simply embracing the Charlotte lifestyle.

We’re seeking a dedicated individual whose primary focus is to ensure every inquiry receives a warm, timely, and helpful response—and who can effortlessly connect each person with the ideal agent at just the right moment.

This role centers on client experience, not sales.

You won’t be closing deals or chasing commissions. Instead, you’ll serve as the initial point of contact—via phone, text, or email—for everyone entering our sphere. Your responsibilities include qualifying leads, answering questions, scheduling appointments, and directing prospects to the appropriate agent—all while keeping a well-maintained, organized CRM that the team depends on.

The Personality We’re After

Imagine a golden retriever:

• Warm and approachable — you genuinely enjoy engaging with people, and they can feel it
• Loyal and protective — you treat our brand like it’s family
• Playful yet professional — you brighten days while maintaining precise, detailed records
• Curious and attentive — you ask insightful questions and truly listen
• Persistent and motivated — you pursue information with the enthusiasm of a favorite game of fetch

You Must Have In-Depth Knowledge of Charlotte

Not just a surface-level or newcomer’s understanding. We require genuine, comprehensive familiarity. You should confidently distinguish between Plaza Midwood and Dilworth, compare LKN, South Charlotte, and Fort Mill, and provide authentic guidance to someone relocating from Chicago. Without this depth of insight, this position isn’t the right match.

Responsibilities

What You'd Be Doing

• Sweeping our inboxes and DMs constantly — speed to lead is everything
• Being the first responder for every Jay White Team and RealizeCharlotte inquiry
• Qualifying leads, taking great notes, and routing to the right agent
• Working our database — calls, texts, emails — to revive dormant leads
• Setting qualified appointments for our agents
• Keeping Brivity (our CRM) clean and useful

Qualifications

You Might Already Be...

A teacher ready for a new chapter. A salesperson tired of the commission rollercoaster. A hospitality pro who loves making people feel taken care of. Someone waiting for the right entry point into real estate. Or someone we haven't thought of yet.

This Is NOT For You If...

You want a sit-and-wait desk job The phone makes you anxious You get rattled when things move fast You think notes are optional You can't tell us five things about NoDa off the top of your head

• Pay: $50K–$60K base
• Schedule: Full-time, in-office in Charlotte (hybrid earned after year one)
• Benefits: Health, dental, PTO, 401(k), stock purchase plan
• Reports to: Our Director of Operations
• License: Not required — this isn't a realtor role

Growth: Stepping stone to becoming a licensed agent, ops, marketing — the ceiling is whatever you make it

About-our-team

How to Apply

We want two things:

1. A short written response — why this role, why now, why you
2. A 60–90 second video (your phone camera is fine) introducing yourself and telling us your favorite hidden gem in Charlotte

Please email both the written response and video to amanda@jaywhitegroup.com.

If you only send one, you're out. We mean it.