Client Coordinator

AMR Roofing is now Hiring a Client Coordinator for our Indianapolis, IN location! This individual will manage the claims process from start to finish — scheduling adjuster appointments, coordinating with homeowners, tracking claim statuses, and ensuring every file moves through the pipeline efficiently. They are the main point of contact between the sales team, estimators, project managers, and the client.

The ideal candidate: An organized, detail-oriented individual who thrives in a fast-paced environment. Someone with strong communication and phone skills who can manage multiple clients at once, follow up consistently, and keep the office running smoothly. Experience in insurance claims, roofing, or home improvement is a plus but not required.

We're here to help: As a member of the AMR Roofing team you are valued, respected, and heard. We strive to help you make an impact from day one — for yourself, your team, and our customers. From in-depth training and coaching to manager support, we'll help you gain valuable experience and grow within the company.

Responsibilities:

• Schedule and manage adjuster appointments for all active claims
• Follow up with homeowners before and after adjuster inspections
• Track claim statuses and ensure files move through each stage (claim, estimating, approved, denied, production, billing)
• Coordinate with sales reps, estimators, and project managers on file updates
• Send contracts and denied contingency agreements to homeowners for signature
• Manage the post-inspection scheduling process and assign to project managers
• Monitor overdue files and escalate when necessary
• Communicate with insurance companies via phone and email as needed
• Maintain accurate client records and notes in the CRM system
• Handle inbound client calls and resolve questions or concerns
• Assist with document uploads, file organization, and data entry
• Support billing and collections follow-up as needed

Compensation and Benefits:

• $40,000 - $55,000 annually (based on experience)
• Full Insurance Benefits
• PTO
• Company Paid Holidays

Qualifications:

• Excellent phone skills — this role is primarily phone-based and requires confident, professional communication with homeowners, insurance companies, and team members daily
• 1 - 3 years of relevant experience in an office, administrative, or coordinator role
• Roofing, insurance, or home improvement experience is a plus
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Comfortable with technology and learning new software
• Detail-oriented with strong follow-up habits
• Ability to work independently and as part of a team