Client Customer Support Representative

Job Description:

Now hiring Client Customer Support Representative

Location: Covington, LA

Pay Rate: $18.00 - $21.00 per hour

Shift: Weekends/Weekday (Must be able to work every weekend)

Customer Happiness Specialist (Yes, It's a Real Job!)

You've got the personality. You've got the skills. Now it's time to land the job that actually fits. We're hiring a customer service rep. A solid customer service job where your voice, vibe, and hustle matter.

Requirements:

• High School Diploma or GED required
• 5+ years of customer service or customer support experience (call center or SaaS environment preferred)
• Typing speed of 45+ WPM
• Proficiency with Microsoft Office tools
• Experience using Salesforce or a CRM system preferred
• Excellent written and verbal communication skills
• Ability to learn quickly with strong self-learning capabilities
• Comfortable managing customers and contractors by phone, chat, and email
• Customer-first mindset with a high level of ownership and accountability
• Highly collaborative team player with adaptability to changing workloads and processes
• Open to feedback and committed to continuous improvement
• Self-motivated, dependable, and focused on delivering positive customer outcomes
• Strong problem-solving skills with perseverance through resolution and attention to detail
• Strong interpersonal skills

Job Duties:

• Handle inbound and outbound customer interactions via phone, email, and live chat
• Provide professional, empathetic, and accurate support across all communication channels
• Resolve product, process, and technical issues while maintaining high customer satisfaction
• Technical Support: Resolve technical issues, troubleshoot problems, and guide customers through solutions.
• Product/Service Information: Provide details about products or services, including specifications, features, and updates.
• General Navigation Assistance: Helping customers navigate through systems, platforms, or services to improve their experience.
• Compliance Inquiries: Addressing customer questions or concerns related to compliance, training, and requirements relevant to our company's operations.
• Additionally, manage all complex contractor name changes and account mergers.
• Track customer inquiries and feedback to identify trends and improvement opportunities
• Proactively monitor customer health and escalate risks as needed
• Encourage product adoption by sharing best practices and optimization strategies
• Partner with internal teams to resolve escalations and improve the end-to-end customer experience

Benefits:

• Competitive, reliable weekly pay
• Medical, dental & vision coverage
• 401(k) savings option (hello, future!)
• Good people, good vibes, and good growth potential

"The Staffmark team delivered great service but always checking in on the assignment and making sure everything was going well." Staffmark Associate

Answer calls, not job ads. This is the one - Apply now.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.