Client Engagement Specialist, 2nd Shift

Keys to Change
  • Phoenix, Arizona
    4 days ago

    Job Description

    I           Summary
     
    The Respiro Client Engagement Specialist, 2rd Shift reports directly to the Respiro Manager. This position will provide direct service to individuals whom utilize Respiro by way of outreach and engagement to seek specifically to connect individuals experiencing homelessness with permanent housing, physical and mental health services, and other necessary resources to assist in ending their homelessness. Respiro is a transitional shelter operated by the Human Services Campus. Respiro is intended to be a 24 hour space where those that are unhoused and unsheltered are able to have a place of respite as they engage in services necessary to end their homelessness.
     
    II.         Essential Functions
     
    • Customer Service; committed to treating all clients, visitors and staff with dignity and respect.
    • Use critical thinking to collectively problem solve with clients to remove barriers to housing.
    • Provide accurate and comprehensive information to clients.
    • Effective communication skills, written and verbal, with variety of audiences and range of personality types.
    • Assist the HSC Behavioral Health Specialist (BHS) to coordinate appropriate care for clients that may need a higher level of care.
    • Monitor shower and restrooms utilization to ensure access to all clients. 
    • Participate in mandatory trainings and weekly meetings.
    • Maintain organized work area.
    • Enforce all Client Rights and Responsibilities and abide by HSC Policy and Procedures.
    • Engage clients with a welcoming and positive attitude.
    • Update resources regularly to ensure accurate information distribution.
    • Apply critical thinking in finding quick solutions to individual homelessness.
    • Assist clients that are assigned to navigators/case managers with document collecting and uploading into HMIS when those staff are offsite.
    • Document client interactions in the Homeless Management Information System (HMIS) clearly and effectively.
     
    III.        Minimum Qualifications
     
    Must have a high school diploma or equivalent; a minimum of one year relevant employment experience, knowledge of homeless resources and the ability to work with individuals with diverse needs.
     
    Must be able to communicate clearly and professionally, work as a team player and  at times, independently; the ability to multitask, work in a face paced environment and maintain a calm demeanor in high stress situations. Must  demonstrate personal responsibility and integrity; show initiative and an ability to work independently; with a sensitivity to cultural diversity.
     
     
    1. Required Functional Abilities
     
    1. Written and verbal communication skills (Spanish a plus).
    2. Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
    3. Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment. 
    4. Valid Drivers License/Clean 3 year MVR.
    5. Mobility sufficient to conduct regular duties within a normal office environment.
    6. Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
    7. Background check and fingerprint card are required for employment
     

    Numbers & Facts

    LocationPhoenix, Arizona
    Websitehttps://keystochangeaz.org/careers/

    Skills

    • Behavioral Healthunmatched
    • Case Managementunmatched
    • Communication Skillsunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Data Qualityunmatched
    • Diversityunmatched
    • Driver's Licenseunmatched
    • Healthcareunmatched
    • High School Diplomaunmatched
    • Homeless Servicesunmatched
    • Lift/Move 20 Poundsunmatched
    • Management of Information Systems/Technology (MIS)unmatched
    • Multitaskingunmatched
    • Office Equipmentunmatched
    • Organizational Skillsunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Psychiatry and Mental Healthunmatched
    • Quality of Careunmatched
    • Resolve Customer Issuesunmatched
    • Team Playerunmatched
    • Writing Skillsunmatched

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