Client Engagement Specialist - Recovery Services (Women & Children)

Client Engagement SpecialistLocation: Springfield, MissouriDepartment: Recovery Services (Women & Children's ASAM Program)Employment Type: Full-Time

Job Summary

Are you passionate about helping others feel welcomed, supported, and empowered during some of the most important moments of their lives? Join our compassionate and recovery-focused team as a Client Engagement Specialist, where you'll play a key role in helping women and children successfully begin their treatment and recovery journey.

As one of the first people clients meet when entering the program, you'll help create a safe, welcoming, and trauma-informed environment while guiding individuals through the onboarding and orientation process. This role combines client support, customer service, program coordination, and administrative responsibilities to help ensure a positive and seamless admission experience. If you're organized, compassionate, detail-oriented, and enjoy helping people navigate new experiences, this is an opportunity to make a meaningful impact every day.

This position offers...

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture – An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Meaningful Impact – Help women, children, and families begin their recovery journey in a supportive and welcoming environment
• Professional Growth Opportunities – Gain valuable experience in behavioral health, recovery services, client engagement, and program operations
• Additional Perks & Benefits – Scroll down to bottom of this post to learn more

Key Responsibilities

• Welcome clients and their children with professionalism, compassion, and a trauma-informed approach
• Guide clients through the onboarding and orientation process while helping them become comfortable in the program environment
• Conduct facility tours and explain program expectations, schedules, resources, and safety procedures
• Assist clients with personal belongings, locker assignments, and admission-related logistics
• Conduct property searches in accordance with program policies and safety standards
• Prepare admission materials, orientation packets, and required documentation
• Maintain accurate client records, data entry, census information, and onboarding documentation
• Coordinate scheduling, phone communications, and other administrative support activities
• Monitor admission, reception, and common areas to promote a welcoming and organized environment
• Support daily program operations through administrative, organizational, and customer service assistance
• Collaborate with clinical, medical, residential, and support staff to ensure a smooth client experience
• Respond to client questions, concerns, and requests while connecting individuals with appropriate team members
• Maintain confidentiality and compliance with HIPAA, 42 CFR Part 2, and organizational policies

Education, Experience, and/or Credential Qualifications

• Possess a High School diploma or equivalent
• Have at least one (1) year of experience in customer service, administrative support, healthcare, behavioral health, social services, residential services, or a related field
• Bring experience working in substance use treatment, behavioral health, healthcare, or human services settings preferred
• Demonstrate experience working with women, children, and families preferred
• Provide experience in onboarding, orientation, client support, or customer service functions preferred
• Utilize electronic health records and documentation systems preferred

Additional Qualifications

• Demonstrate strong customer service, communication, and interpersonal skills
• Build positive and supportive relationships with clients and families
• Apply knowledge of trauma-informed care principles preferred
• Maintain strong organizational skills and attention to detail
• Manage multiple priorities in a fast-paced environment
• Exercise professionalism, confidentiality, and appropriate boundaries
• Utilize electronic health records and Microsoft Office applications effectively
• Work effectively with diverse populations and multidisciplinary teams
• Maintain a current driver's license, acceptable driving record, and proof of insurance if required by assigned duties

Why You'll Love This Role

• Make a meaningful difference during a critical point in a client's recovery journey
• Help create a welcoming and supportive environment for women and children entering treatment
• Enjoy a blend of client interaction, program support, and administrative responsibilities
• Work alongside a caring, mission-driven team committed to changing lives
• Gain valuable experience in behavioral health and recovery services
• Be part of a program that supports healing, hope, and long-term success

Help Clients Take Their First Step Toward Recovery

The first day of treatment can be one of the most important and challenging moments in a person's journey.

As a Client Engagement Specialist, you'll help create a positive experience that fosters trust, safety, and connection from the very beginning. If you're looking for meaningful work where your compassion and organizational skills can make a lasting impact, we encourage you to apply today.