Client Executive (Employee Health & Benefits)

Position Overview

The Client Executive position is responsible for assisting Sales Executives in securing new business, managing the strategic client relationship and overseeing all aspects of client service, renewal activities and administration of products for the clients assigned to them.

Principal Duties and Responsibilities

• Responsible for strategic management of Benefits accounts by developing solid partnerships with clients' senior decision-makers, HR managers and other support staff

• Strategize with Sales Executives to present capabilities and secure new business

• Grow block of business with new clients and new lines of coverage, including cross-selling across the agency's service offerings

• Offer creative, strategic, proactive and technically correct advice to clients

• Develop extensive knowledge of carriers & products offered; recommend new products and services to clients; advise on ongoing design and compliance issues; recommend modifications to plan design that support the client's business and financial objectives

• Actively negotiate with insurance carrier representatives and underwriters to develop innovative, practical solutions

• Manage and review vendor selection with clients to ensure vendors are a good fit for the client with regard to pricing, financial strength, product and service offerings, along with recommending changes where appropriate

• Monitor legislative & regulatory changes and advise internal and external clients of requirements for compliance; advise client and, when appropriate, assist to insure that plan documents, policies, government filings and other applicable documents are complete, accurate and delivered timely

• Provide subject matter expertise and leadership to the internal service delivery team

• Mentor, develop & educate others internally and also externally through industry and community involvement

• Resolve escalated service issues

• Maintain electronic client files including ongoing documentation of client meetings, issues & decisions

• Ensure all licensing and appointment information required to obtain commissions is completed with carrier

• Plan, prioritize and complete day-to-day workload taking into account new business, renewal business and day-to-day service responsibilities for the accounts assigned in a timely manner ensuring internal/external deadlines are met

• Conduct all business in accordance with established policies and procedures

• Attend onsite and offsite client meetings as necessary

• Other duties as assigned

Knowledge, Skills and Abilities

Required:

• High School Diploma or GED

• 8+ years in group benefits with at least 3+ years in an Client Executive or similar level role

• Licensed in Arizona Health, Life and Disability

• Ability to develop and work with mathematical formulas

• Ability to effectively communicate, both written and verbally, with internal and external parties

• Ability to conduct education and enrollment meetings (comfortable with public speaking)

• Excellent time management, organizational and multi-tasking skills with high attention to detail

• Ability to build and maintain effective relationships with clients, carriers and peers

• Ability to work independently and in cross-functional teams

• Proficiency in Microsoft Office Products (Outlook, Word, Excel, Power Point)

Preferred:

• Some college or technical training in related discipline

• Continuing education such as RHU, REBC, CEBS, or CBP

• Experience using BenefitPoint

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