Client Experience Associate

Emerald Edge Promotions Inc., a sales and marketing firm, is hiring a Client Experience Associate to help Charlotte understand what they're buying. You'll answer their questions, guide them through comparisons, and help them make informed decisions. After each sale, the Client Experience Associate follows up to confirm their understanding matches their experience.

As a Client Experience Associate, you complete regular training sessions to stay current on AT&T Fiber plans and use that knowledge to deliver exceptional support to our clients. The Client Experience Associate fosters connections, nurtures sales opportunities, and helps achieve sales goals by making the switch to AT&T Fiber simple and rewarding.

Core Functions of the Client Experience Associate

• Be the face of the brand by meeting clients personally and introducing them to the elite world of AT&T Fiber.
• Grow the AT&T Fiber footprint by identifying underserved clients and offering them a reliable, high-speed fiber-optic alternative.
• Translate the power of AT&T Fiber into real-world benefits, ensuring every sales conversation is interesting, direct, and helpful.
• Guide clients toward AT&T Fiber plans that provide the specific bandwidth they need for high-stakes gaming and seamless video conferencing.
• Deliver exceptional service that clears any doubts, making the sales activation for AT&T Fiber the easiest decision a client makes all day.
• Drive the adoption of AT&T Fiber by closing sales with confidence and a genuine desire to help Charlotte get up to speed. 

Preferred Skills for the Client Experience Associate

• Adapts communication style on the fly, matching energy levels to any client.
• Asks questions to diagnose needs before offering any sales solution.
• Balances quality conversations with consistent daily sales output.
• Picks up new product details fast, getting sales-ready quickly.
• Writes clear follow-ups that keep the sales conversation moving.