Client Experience Associate

CSA Job Description

Job Summary/Objective

Performs the mailroom function; verifies accuracy of work.

Essential Functions and Responsibilities:

• Help customers throughout day with questions by demonstrating excellent customer service
• Be familiar with all site building operation
• Operate X-ray machine
• Quality check all mail throughout day
• Accurately sort USPS/interoffice and accountable mail
• Accurately deliver mail to customers
• Accurately sort mail throughout day
• Open, prep and sort PO Box mail
• Document checks, USPS, PO Box mail and other logs as required
• Receive and verify incoming accountable mail
• Process and track all incoming/outgoing accountable mail electronic and manual
• Process incoming/outgoing pouch mail daily
• Deliver and obtain signatures for all incoming accountable mail
• Run end of the day UPS/DHL/USPS reports
• Obtain signatures for all outside delivery services for incoming accountable mail
• Obtain signatures from couriers for all outgoing mail and maintain manual log for UPS and DHL
• Process outgoing mail accordingly
• Conduct mail runs throughout day in a timely manner
• Count and log all mail volumes throughout day and update site metric
• Maintain metering machine as required
• Deliver and stock copy paper at designated areas
• Clean, organize and stock mail stop areas
• Look up and research improperly addressed mail
• Log all non-conformances throughout day
• Conduct and participate in daily huddles
• Maintain a clean and organized work area.
• Participate in training and cross training of tasks
• Consistently adhere to business procedure guidelines
• Demonstrate follow up and follow through skills
• Follow the Exela Business Practice Guidelines
• Demonstrate initiative and dedication to the job
• Personal Development
• Participate in daily huddles with team
• Professional conduct and dress
• Adhere to safety regulations and requirements

Qualifications

Required:

• H.S. diploma or equivalent
• Ability to read, write and speak English
• Required to work at computer for long periods
• Required to stand, walk, simple grasp, reach with hand and arms.
• Required to regularly sit, talk or hear
• Required to possess close vision and ability to focus
• Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
• Repetitive motion is required; may require twisting/bending/climbing
• May lift up to 25 lbs. frequently

Preferred:

• Previous experience with data entry desirable
• Repetitive motion is required: may require twisting/bending/climbing

"The pay rate for this position is $17.75 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."