Budgeting, Communication Skills, Customer Experience, Customer Support/Service, Customer/Client Research, Detail Oriented, Presentation/Verbal Skills, Resolve Customer Issues, Sales, Smartphones, Team Lead/Manager, Travel Industry, Travel Planning, Webinar, Writing Skills
About the job Client Experience Concierge
We are seeking motivated and detail-oriented individuals to join our team as Client Experience Concierges. This is a fully remote role where you will assist clients in planning and booking tailored travel experiences while collaborating with a professional team and reporting to a team lead.
Key Responsibilities:
- Research, plan, and coordinate customized travel itineraries.
- Assess client preferences, needs, and budgets to recommend tailored travel options.
- Book travel services including flights, accommodations, transportation, cruises, and tours.
- Provide professional client support before, during, and after travel.
- Resolve client concerns or issues promptly and professionally.
- Participate in training, professional development, and webinars.
- Collaborate with team members and suppliers to deliver exceptional client experiences.
Qualifications:- Strong verbal and written communication skills.
- Reliable internet and a computer or smartphone.
- Experience in customer service, hospitality, or sales is a plus.
- Personal travel experience helpful but not required.
What We Offer:- Comprehensive onboarding and ongoing training.
- Flexible full-time or part-time remote work.
- Career development opportunities.
- Access to industry benefits and travel perks.