OiCS (Omaha Inbound Call Services) is a growing in-person call center providing professional support for businesses in the home services industry. While we do handle inbound calls, our role goes far beyond that — we serve as trusted client representatives, calendar managers, and executive-level support for service-based businesses across the region.
We're currently hiring a Client Experience Coordinator & Executive Support to join our in-office team. This is a dynamic role that blends elements of customer service, administrative assistance, and executive support. You'll work closely within a team environment while also supporting leadership and clients with precision and professionalism.
What You’ll Do:
- Act as the first point of contact for incoming client communications
- Assist with appointment coordination, client follow-ups, and internal scheduling
- Support business owners and executives with day-to-day operational tasks
- Maintain organized client records and call logs
- Contribute to team meetings and ongoing process improvements
- Work in a collaborative team environment to deliver seamless support to clients
Who You Are:
- Professional, polished communicator (written and verbal)
- Organized, detail-oriented, and proactive
- Able to multitask in a fast-paced setting without losing focus
- A natural team player who also works well independently
- Previous experience in a support, administrative, or customer-facing role preferred
- Associate’s degree in Business, Communications, or related field preferred but NOT required
- Previous experience in a call center or service-based industry is a bonus
Role Details:
- In-person position at our Omaha, NE office...partial "at home" is optional
- Monday - Friday daytime shifts
- Part-time to start (full time considered) with hourly rate pay, with growth potential
- Paid training provided
- Professional but business casual supportive team environment
Why Work at OiCS?
At OiCS, you’ll do more than just answer phones; you’ll build relationships, support businesses, and become a trusted extension of their brand. We believe in providing excellent service with a personal touch, and we’re looking for someone who’s excited to grow alongside us. If you're ready to bring strong communication skills, organizational know-how, and a team-focused mindset to the table, we want to meet you.