Client Experience Coordinator & Scheduler

Nurse Galinas Caregiving

Hackensack, New Jersey

JOB DETAILS
SKILLS
Acute Care, Communication Skills, Customer Experience, Dental Insurance, Documentation, Healthcare, Home Care, Hospital, Kronos Workforce Scheduler, Mentoring, Negotiation Skills, Nursing, Nursing Home, Organizational Skills, Presentation/Verbal Skills, Record Keeping, Registered Nurse (RN), Schedule Development, Social Work, Strategic Planning, Training/Teaching, Vision Plan, Workforce Management, Writing Skills
LOCATION
Hackensack, New Jersey
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Dental insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance

Client Experience Coordinator & Scheduler

About Us: 

Nurse Galina's Care Giving of NJ was founded by Galina, RN, MSN — a former social worker turned nurse educator — our agency was built from firsthand experience with the heartbreak of unreliable, fragmented care. After eight years in social work and years in acute hospital and home care nursing, Galina created a service model that blends clinical expertise, compassionate coordination, and life-enhancing support.

Job Description:

We are looking for a Client Experience Coordinator & Scheduler who understands that this role is not just administrative — it is transformational.  This role provides compassionate coordination and life changing support – so older adults can remain in the place they know by heart… their home. 

Does this sound like you? We would love to meet you.

Duties:

·        Respond to inquiries from families seeking guidance and support.
·        Communicate effectively with clients, caregivers, and internal team to coordinate caregiver schedules.
·        Negotiate shift changes and make schedule adjustments.
·        Develop practical strategies, tools and solutions to ensure seamless coverage. 
·        Maintain accurate records and documentation.
·        Uphold concierge-level responsiveness and professionalism.

Experience:

·        One to two years of healthcare scheduling and workforce management preferred.
·        Outstanding ability to interact professionally with families and care team.
·        Experience utilizing home care software/platform preferred.
·        Excellent written and verbal communication skills.

What we offer:

·        401(k) matching
·        Dental/ Vision Insurance
·        Paid time off
·        Mission-driven environment 
·        Opportunity to grow within a respected home care organization
·        Direct mentorship from a nurse educator and care navigator

Compensation:  

Full Time -$22.00 - $25.00 per hour

Apply now by submitting your resume to hr@nursegalinas.com
Compensation: $22.00 - $25.00 per hour




About the Company

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Nurse Galinas Caregiving