Client Experience Representative

Job Purpose:

Via the phone, serves as the main point of contact for core customer base.  Answers customer questions, provides information and builds relationships. 

 Essential Functions:

Requirements:

Education:  High School degree, some college preferred.

Experience: 2 or more years related experience, preferably in insurance, customer service or a college degree

Skills:  Requires excellent analytical, problem solving and decision-making skills.   Requires excellent interpersonal and telephone skills and ability to navigate various company computer systems.  Ability to develop extensive knowledge of company products and services.   Excellent oral and written communication skills. Requires obtaining Property and Casualty Lines license within the first 45 days of employment and requires the ability to meet insurer appointment criteria to represent the company as applicable.

Mental Demands: Must have the ability to focus on task for extended periods of time.  Must be flexible and have the ability to work with a variety of tasks and employees.  Ability to plan, organize, be detail and deadline oriented and maintain a high accuracy rate.  

Physical Demands: Continuous sitting for extended periods of time, some standing, walking, bending and reaching.   Frequent use of fingers and hands to manipulate computer, telephone and other office equipment.