Join Our Team & Make a Difference Every Day
Are you passionate about helping people and animals? Do you thrive in a fast-paced environment where no two calls are the same? As a Call Center Representative, you’ll be the first point of contact for the community—providing support, guidance, and compassion while helping advance the mission.
If you’re a strong communicator who enjoys problem-solving and making a real impact, we’d love to hear from you. Bilingual (Spanish/English) candidates are highly encouraged to apply.
What You’ll Do
• Answer incoming calls and provide helpful, accurate information to the public
• Document call details and maintain organized records
• Guide callers using client protocols and best practices
• Transfer or escalate calls when appropriate
• Educate the community on responsible pet ownership
• Support and promote client programs, services, and mission
• Learn and apply knowledge of animal behavior to assist with adoptions and pet retention
• Deliver exceptional customer service with professionalism and empathy
• Collaborate with team members and volunteers in a supportive environment
• Maintain confidentiality and handle sensitive situations with care
• Treat all animals with compassion and advocate for humane care at all times
• Schedule clinic appointments
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What We’re Looking For
• High school diploma or GED required (some college preferred)
• At least 1 year of customer service experience preferred
• Bilingual in Spanish and English is a strong plus
• Strong communication skills—both written and verbal
• Comfortable multitasking and working in a fast-paced setting
• Proficient in Microsoft Office (especially Excel) and basic computer systems
• Patient, empathetic, and able to stay calm under pressure
• Team-oriented with a positive, professional attitude
• Strong problem-solving and critical thinking skills
• Knowledge in veterinary terminology is a plus
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Work Environment
• In-person role based in New Orleans
• Fast-paced setting with a high volume of calls
• Exposure to animals and related environments (including noise)
• Must be comfortable working around animals and potential risks (e.g., bites or scratches)
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Perks & Benefits
• Competitive pay: $15.00 – $18.75/hour (based on experience)
• Health and life insurance options
• 401(k) with company match
• Paid time off and holidays
• Eligibility for Public Service Loan Forgiveness
• Opportunity to make a meaningful impact in your community
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Why Join Us?
Your work directly supports the well-being of animals and the people who love them. You’re not just answering calls, you’re helping create better outcomes for pets and families every single day.