- Northwestern Glass Fab
- Fridley, MN
- Posted on April 15, 2026
Website Northwestern Glass Fab
Client Services Specialist serves as a key point of contact for clients, ensuring exceptional service through accurate quoting, order processing, and issue resolution. This role works within the client services team, supports cross-functional collaboration, and drives operational accuracy to enhance client satisfaction and business performance. The Client Services Specialist is a contributor role responsible for team collaboration, maintaining service standards, and aligning daily operations with Brin's values and strategic goals.
Key Responsibilities
Client Interaction & Support
- Respond to client inquiries via phone, email, and in person in a timely manner.
- Provide accurate quotes and enter orders using ERP system.
- Ensure timely and effective resolution of client needs, including complex service requests and complaints. Process product returns (RGA) and ensure timely response to clients.
- Follow up with clients that have experienced errors or damage to ensure that the expectations and quality have been met or exceeded.
- Communication, professionalism, and client engagement are largely weighted when holding a Client Services Specialist position.
- Perform additional duties as assigned.
Order & Quote Management
- Enter and manage quotes, orders, and acknowledgments in ERP system supporting inventory and replenishment through accurate work order entry.
- Verify accuracy of costs, sale price, production, delivery dates and product details are entered correctly on order transactions.
- Generate work orders and quotes to support profitability and client satisfaction.
- Process invoices and prepare credits.
- Support cost reductions through order entry accuracy supporting profit margins.
- Maintain CRM records in alignment with company standards and goals.
Scheduling & Coordination
- Collaborate with scheduling to ensure client satisfaction with returned items and new lead times for reissued products.
- Communicating clients' needs clearly to internal teams. Ensure specialty items are reviewed and lead time & pricing discussed with client before placing order.
- Participate in Client Services team meetings and one-on-one sessions, completing assigned action items.
Contributor Accountabilities
Contributor roles impact the company's success by executing the day-to-day work needed to ensure we deliver quality products and services and maintain client satisfaction.
- Completes role-specific tasks on time, with quality.
- Follows company policy and process and holds peers accountable.
- Collaborate with team members to ensure work is completed and delivered to meet client satisfaction.
- Shares growth ideas, efficiencies and new systems for improvement.
- Communicates progress, needs and updates to lead or manager.
Safety Responsibilities
- Champion a culture of safety across all operations.
- Ensure compliance with all safety regulations, policies, and procedures.
- Lead by example in promoting safe work practices and hazard awareness.
- Support safety training, audits, and continuous improvement efforts while working with safety manager.
- Empower employees to speak up about safety concerns and take corrective action.
- Collaborate with safety teams to monitor and improve safety performance.
- Integrate safety into planning and project execution.
- Monitor performance against goals and budgets.
Qualifications
- High school diploma with 3+ years of customer service and order entry experience (college degree preferred).
- Strong verbal and written communication skills.
- Proficient in Microsoft Word, Excel, and Outlook.
- Strong math and geometry skills.
- Excellent attention to detail and organizational skills.
- Collaborative team player with active listening skills.
- Experience in customer-focused solutions and service delivery.
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