Job Description
Who We Are: TradeStation is the home of those born to trade. As an online brokerage firm and trading ecosystem, we are focused on delivering the ultimate trading experience for active traders and institutions. We continuously push the boundaries of what's possible, encourage out-of-the-box thinking, and relentlessly search for like-minded innovators. At TradeStation, we are building an AI-First culture. We expect team members to embrace AI as a core part of their daily workflow, whether that’s using AI to accelerate development, enhance decision-making, improve client outcomes, or streamline internal processes. We hire, grow, and promote people who can harness AI responsibly and creatively. We treat AI as a partner in problem-solving, not just a tool; following our governance standards to ensure AI is used ethically, securely, and transparently. If you join us, you’re joining a culture where AI is how we work. Are you ready to make yourself at home? What We Are Looking For: We are seeking a Client Experience Trader who will be responsible for end-to-end client support. The client base that is serviced consists of sophisticated traders that require a unique level of support. The position will be responsible for supporting clients in all aspects of live and simulated trading support, platform troubleshooting and product support. The candidate will be expected to work as a liaison to Sales, Operations and other departments to ensure resolution to all customer requests and issues in a timely fashion. This is an on-site position in our Plantation office at 8050 SW 10th Street, Suite 2000, Plantation, FL 33324. What You’ll Be Doing:
The Skills You Bring:
Minimum Qualifications:
Desired Qualifications:
What We Offer:
TradeStation provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws. |
Numbers & Facts
| Location | Plantation, Florida |
| Industry | Financial Services |
| Salary | $60,000–$68,000 Per Year |
| Company Size | 100 to 499 employees |
| Year Founded | 1982 |
| Website | http://www.tradestation.com/ |
About Company
TradeStation Group, Inc., through its principal operating subsidiaries, TradeStation Securities, Inc. and IBFX, Inc. offers the TradeStation analysis and trading platform to the active trader and certain institutional trader markets. The TradeStation platform offers electronic order execution and enables clients to design, test, optimize, monitor and automate their own custom equities, options, futures and forex trading strategies. TradeStation acquired IBFX Holdings, LLC in November 2011, expanding TradeStation's forex business in the U.S. and globally. TradeStation is a wholly owned subsidiary of Monex Group, Inc., one of the largest online financial services providers in Japan.
TradeStation Securities, Inc. (Member NYSE, FINRA, SIPC, NSCC, DTC, OCC & NFA) is a licensed securities broker-dealer and a registered futures commission merchant, and also a member of the Boston Options Exchange, Chicago Board Options Exchange, Chicago Stock Exchange, International Securities Exchange and NASDAQ OMX. Its TradeStation Prime Services division, based in New York, seeks to provide prime brokerage services, including securities lending, to small and mid-sized hedge funds and other firms. IBFX, Inc. (Member NFA), a Retail Foreign Exchange Dealer (RFED), and IBFX Australia Pty. Ltd., authorized and regulated by the Australian Securities and Investment Commission, provide the company's forex brokerage offering. The company's technology subsidiary, TradeStation Technologies, Inc., develops and offers strategy trading software tools and sub ion services. TradeStation Europe Limited is an FSA-authorized brokerage firm that introduces UK and other European accounts to TradeStation Securities, Inc. and IBFX, Inc.
Monex Group, Inc. (Tokyo Stock Exchange 1st section: 8698; Chairman and CEO: Oki Matsumoto) provides online investment and trading services for retail and institutional customers around the world through its subsidiaries, including Monex in Japan, TradeStation in the U.S. and Europe, Monex Boom in Hong Kong and IBFX for forex business. Monex Group is pursuing its "Global Vision" strategy to establish a truly global online financial institution that creates positive synergies for all stakeholders.
Its main subsidiary, Monex Inc., one of the largest online securities brokerages in Japan, provides advanced and unique financial services to its nearly 1 million individual investors. Monex Group's services also cover M&A advisory, debt and equity underwriting, asset management focusing on alternative investments, investment education and other investment banking functions in Japan.
Skills
- Artificial Intelligence (AI)unmatched
- Brokerageunmatched
- Customer Experienceunmatched
- Customer Support/Serviceunmatched
- Ecosystemsunmatched
- Employee Benefitsunmatched
- Equal Employment Opportunity (EEO)unmatched
- Financial Servicesunmatched
- Identify Issuesunmatched
- Multiplatform/Cross-Platformunmatched
- Order Processingunmatched
- Problem Solving Skillsunmatched
- Process Developmentunmatched
- Product Supportunmatched
- Resolve Customer Issuesunmatched
- Sales Operationsunmatched
- Series 7unmatched
- Software Administrationunmatched
- Team Playerunmatched
- Time Managementunmatched
- Trading Platformsunmatched
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