Administrative Skills, Communication Skills, Computer Systems, Cross-Functional, Customer Relationship Management (CRM), Customer Support/Service, Data Entry, Documentation, ERP (Enterprise Resource Planning), English Language, Establish Priorities, Inventory Management, Logistics, Manufacturing, Microsoft Office, Multilingual, Multitasking, Order Management, Order Processing, Organizational Skills, Problem Solving Skills, Purchase Orders, Record Keeping, Shipping/Receiving, Spanish Language, Supply Chain, Team Player, Time Management, Warehousing
Do you excel at turning questions into clear answers and orders into on-time deliveries?
Picture this: a customer calls about an urgent update. You quickly verify details, adjust the order, coordinate with production, confirm with shipping, and send a concise status email—problem solved, expectations met.
Your mission
- Be the go-to contact for customers by phone and email, providing prompt, professional support
- Enter, modify, and confirm orders with a high level of accuracy
- Work cross-functionally with production, shipping, and warehouse teams to hit delivery targets
- Track orders and proactively communicate shipment status
- Keep records, purchase orders, and documentation complete and current
- Resolve concerns quickly and courteously
- Assist with inventory and order management tasks
- Support data entry, reporting, and general administrative needs
- Maintain active communication with internal teams to ensure great outcomes
- Model professionalism in every interaction
About you
- Background in customer service, administration, or order processing (preferred)
- Experience in manufacturing or logistics is a plus
- Strong communicator—both written and verbal
- Organized multitasker who thrives in a fast-paced setting and meets deadlines
- Proficient with Microsoft Office and comfortable with computer systems
- Detail-driven with practical problem-solving skills
- Bilingual English/Spanish is a plus
Bonus strengths
- Hands-on with ERP or order entry platforms
- Customer relationship management savvy
- Skilled at prioritizing and adapting as priorities shift
- Team-oriented with a positive attitude
Where you’ll work & when
Primarily office-based in a manufacturing environment, collaborating closely with warehouse, shipping, and production teams.
Hours: Full-time, Monday–Friday