Client Help Desk Representative - Remote

Job Summary:

In response to the continued growth of our business we are looking for a Client Help Desk Representative to provide exceptional support and assistance on our Client Help Desk.

***The candidate must be available for a regular schedule of 10 am-7 pm Central Time Monday-Friday.

Responsibilities:

• Provide telephone, email, and online chat support to clients through the Client Help Desk.
• Collaborate with Client Account Managers to assist with client issues and internal processes and procedures.
• Manage high-volume data entry and project-related inquiries as requested.
• Conduct web training sessions for clients to support the Client Account Manager Team.
• Collaborate with internal teams to resolve issues and ensure operational efficiency.
• Assist the Senior Manager of Client Services with special projects.
• Represent us to government and public sector entities in a positive and professional manner.
• Monitor all listings to ensure compliance with high-quality standards and best auction practices.
• On occasion, deliver onsite and field services to clients across the United States, including cataloging, gathering descriptions, and photographing assets in various locations, both indoor and outdoor, under diverse weather conditions.
• Requirements:
• Associate degree and prior experience with government agencies preferred
• 4+ year of customer service experience in a call center environment.
• Must have a valid driver’s license and clean driving record
• Must be proficient in CRM Management, Microsoft Excel, Word, Outlook and data entry (Skill testing will be required)
• Exceptional written and verbal communication skills.

***This is a remote position. Candidates must reside in an area with reliable high-speed internet service and cellular phone coverage. Additionally, candidates must ensure a quiet work environment during business hours.