Cancer, Communication Skills, Communications Protocols, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Documentation, Email Technology, English Language, Follow Through, Frequently Asked Questions (FAQ), Leadership, Multilingual, Online Chat, Online Customer Support, Organizational Skills, Presentation/Verbal Skills, Scripting (Scripting Languages), Spanish Language, Time Management, Writing Skills
Client Hub Support Volunteers serve as a first point of contact for individuals seeking assistance from Harmony Healing Foundation. Volunteers help guide clients through online applications, intake forms, scheduling, and general support, while providing compassionate, respectful communication during often sensitive moments.
This role is ideal for individuals who are patient, organized, and comfortable assisting others via phone, email, and online systems.
Key Responsibilities
- Assist clients by phone, email, chat, or online forms
- Help clients complete:
- Program intake applications
- Care package requests
- Resource or referral forms
- Answer general questions about HHF programs and eligibility
- Log interactions and progress in the Client Hub / CRM
- Escalate complex or sensitive cases to HHF leadership
- Maintain confidentiality and professionalism at all times
Volunteer Skills & Qualifications
- Strong communication skills (verbal & written)
- Comfortable using online forms, email, and basic web tools
- Ability to speak calmly and compassionately with individuals under stress
- Reliable internet and phone access
- Attention to detail and follow-through
- Bilingual (English/Spanish) a plus, but not required
Training & Support Provided
- Orientation to Harmony Healing Foundation's mission and programs
- Step-by-step training on:
- Client Hub workflows
- Phone and online support protocols
- Confidentiality and boundaries
- Scripts, FAQs, and escalation guidelines provided
- Ongoing support and check-ins
Time Commitment
- Flexible scheduling
- Minimum commitment: 4–6 hours per week
- Remote / virtual volunteer role
Impact
Your support helps ensure families facing cancer:
- Feel heard, supported, and guided
- Can access services without frustration or confusion
- Receive timely assistance during critical moments
Compliance & Privacy
All volunteers must:
- Sign a Confidentiality & Data Protection Agreement
- Follow HHF communication and documentation protocols
- Use approved systems only for client interactions
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HARMONY HEALING FOUNDATION