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Customer Service Jobs in Richardson, TX

Client Immigration Representative I

Berry Appleman and Leiden

Richardson, TX

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JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Customer Acquisition, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Data Quality, Detail Oriented, Documentation, Equal Employment Opportunity (EEO), Establish Priorities, File Management, Genetics, HRIS/HRMS, Keyboards, Legal, Lift/Move 25 Pounds, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Onboarding, Presentation/Verbal Skills, Standard Operating Procedures (SOP), Systems Maintenance, Systems/Internals Programming, Team Player, Time Management, Writing Skills
LOCATION
Richardson, TX
POSTED
Today
Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying our work is demanding, both in volume and pace, but we're up for the challenge. We love the balance of hard work and fun – so, you'll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Who you are: You are looking for work that has a purpose. You aren't afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren't afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We're better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It's a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people's lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

OVERVIEW: Under the direction of the Client Relationships Manager (CRM), the CIR is responsible for the day-to-day coverage of BAL's outsourcing services to support our clients' immigration programs. The role will require collaborating with client teams, legal teams, and other firm-wide resources to ensure harmonization with both client and BAL objectives, values, and culture. The CIR may support a single client or a portfolio of clients.

PRIMARY RESPONSIBILITIES (Under the supervision of the Manager of Client Relations):

Program Support:

  • Monitor internal or external inboxes and provide timely and accurate responses, obtaining input from client contacts, legal team contacts, and other BAL resources, as needed.
  • Provide timeline expectations to employees, managers and other key internal stakeholder.
  • Triage general inquiries from client Talent Acquisition (TA) or Global Mobility (GM) teams.
  • Provide or facilitate client HRIS data confirmations.
  • Collaborate with client on case initiations directly in Cobalt©.
  • Support pre-offer assessment process by coordinating document collection with TA teams.
  • Assist in maintaining and tracking of new hire pipeline and onboarding.
Client Experience:
  • Attend general meetings, sessions, and/or trainings as needed to stay up to date with program priorities and activities.
  • Support client communications/blasts to keep audience abreast of needed information/updates.
  • Assist with escalation protocols and information gathering.
Compliance:
  • Manage requests and post required client notices.
  • Create and manage public access files, as needed.
  • Partner with client teams to support wage related matters and gather needed information/documentation.
  • Assist as needed in the PERM recruitment administrative process.
  • Continuous maintenance of internal templates and standard operating procedure (SOP) documents.
Technology:
  • Provide termination and expiration reporting, followed by appropriate project initiations.
  • Maintain functional understanding of client internal programs and tools.
  • Assist with regular monitoring of client data integrity, updating system as applicable. Assist with facilitating coordination of Cobalt© access requests, as applicable.
QUALIFICATIONS:
  • Minimum of 1 year of immigration, customer service, legal, or related field experience.
  • Prior HR experience preferred.
  • Bachelor's degree in related field or equivalent experience
  • Ability to function well in a fast-paced, dynamic environment
  • Sensitivity to confidential information
  • Ability to manage priorities and workflow, while escalating as needed
  • Proficiency with Microsoft Office Suite, specifically – Word, Excel, and PowerPoint
  • Acute attention to detail
  • Strong communication skills, both written and verbal
  • Ability to deal effectively with a variety of individuals at all organizational levels
  • Creative, flexible, and innovative team player
WORKING CONDITIONS:
  • Able to sit and work at a computer keyboard for extended periods of time.
  • Able to stoop, kneel, bend at the waist and reach on a daily basis.
  • Able to perform general office administrative activities: copying, filing, delivering and using the telephone.
  • Able to lift and move up to 25 pounds occasionally.
  • Regular and on-time attendance.
  • Must be able to prioritized, schedule and complete testing required for multiple applications with overlapping schedules.
  • A certain degree of creativity and flexibility is required.
  • Hours may exceed 40 hours per week.
  • Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.


Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment.

BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to Recruitment@BAL.com.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

About the Company

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Berry Appleman and Leiden

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