Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Position Summary
We are looking for motivated, organized individuals who enjoy helping people make informed decisions about their time away. As a Client Leisure Consultant, you will work with clients to identify their vacation preferences, explore suitable experiences, and coordinate the services that fit their plans.
You may assist with all-inclusive stays, cruises, resort vacations, family trips, couples getaways, group experiences, tours, special occasions, and destinations throughout the world.
Primary Responsibilities
- Learn about client interests, preferred destinations, schedules, and spending ranges
- Identify vacation experiences that align with individual requests
- Research accommodations, cruise options, transportation, excursions, tours, and activities
- Compare available choices and highlight relevant differences
- Develop personalized vacation suggestions for clients to review
- Explain general booking requirements, amenities, and included services
- Coordinate client selections through approved reservation resources
- Confirm that names, dates, and other important traveler details are correct
- Organize reservation confirmations and essential trip information
- Keep track of deposits, final balances, and other required deadlines
- Contact clients regarding pending decisions or missing information
- Provide updates as arrangements are confirmed
- Assist with common reservation questions and adjustment requests
- Maintain complete records of client activity and arrangements
- Continue developing knowledge of destinations, suppliers, and leisure experiences
Candidate Profile
- Strong interpersonal and customer service skills
- Clear and professional communication
- Good organizational and time-management abilities
- Careful attention to accuracy
- Comfortable conducting research using online resources
- Able to evaluate multiple options and organize information clearly
- Capable of managing several client needs at once
- Dependable and able to work with limited supervision
- Comfortable with email, online communication, and basic computer applications
- Willing to learn digital reservation and supplier systems
- Reliable internet access and compatible device
- Must be at least 18 years old
- Must reside in the United States, United Kingdom, Mexico, Spain, Australia or another qualifying region
Learning & Skill Development
- Client consultation and needs assessment
- Leisure vacation research
- Supplier and reservation system education
- Destination and product knowledge
- Reservation procedures and documentation
- Customer communication and service techniques
- Professional certification opportunities
- Ongoing industry education
Position Highlights
- 100% remote opportunity
- Flexible part-time or full-time scheduling
- Training provided for beginners
- No previous travel industry experience required
- Access to established suppliers and professional resources
- Opportunities to develop customer service, planning, research, communication, and sales skills
- Travel-related discounts and industry benefits where applicable
- Continued professional development and virtual team support