Overview Location: Chicago, ILEnvironment: Exempt; SalariedReports To: Client Logistics ManagerLocation: Chicago, ILWork Schedule: Hybrid (3 days onsite; 2 remote) • Full-timeWho We Are Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico. Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry. Whether you're just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.Purpose Of Your Work As a Client Logistics Coordinator working within Managed Services (one of our entities), you will be responsible for providing excellent customer service while overseeing daily operational functions for Redwood's customers. You will begin by learning about the transportation industry and the primary planning and coordinating functions for Less than Truckload (LTL), Truckload and Intermodal. Your responsibilities to our customers will include load building, load planning, scheduling appointments, receiving and responding to customer requests (both email and phone), and helping your fellow teammates with similar duties. In addition to learning about the transportation industry, you'll also begin learning about our systems and processes that support our customers and our internal profitability. The ideal candidate likes to continuously learn new things, be challenged at work, and works well in a dynamic and fast-paced environment while maintaining the ability to multi-task and prioritize responsibilities.Your Responsibilities Learn and understand the transportation & logistics industry along with the factors that impact the market, our carriers and our customersLearn and understand our transportation management system(s) and processes that support our customersProvide exceptional customer service to Redwood's customers in every interactionOversee day-to-day operations for key customer accounts, including data entry, load planning, shipment tracking, and issue managementManage existing carrier and customer relationships for respective customers, working in collaboration with Account Management and Freight Audit & Pay teamsInvestigate, provide solutions and resolve customer problems such as order delays, missed pickups, missed deliveries, and damaged freightProactively communicate relevant updates to customers and/or internal teams as neededAnswer all phone calls in a timely mannerLearn and understand system tricks and shortcuts to minimize administrative workYou've Got This High School diploma requiredMinimum 1 year with customer service experienceBA/BS degree preferredProven track record of successful problem-solving and critical thinkingBasic understanding of creating and maintaining reporting, including using Microsoft Office products (Outlook, Excel, Word, and Power Point)Excellent attention to detail and ability to multi-task and prioritizeDemonstrated effectiveness in both written and verbal communication skillsStrong customer service background and ability to quickly build rapport with customersDemonstrates timely and efficient follow through on deliverablesEnjoy working in a team environmentAbility to think critically and solve problemsAbility to remain calm under pressure and handle a fast-paced environmentEffective written and verbal communication skillsSimultaneous management of multiple tasksAbility to manage time effectivelyThrive in a team environment, collaborating and helping othersWhat We Offer Access to experts and resources for your Learning & Development journeyOpportunity for internal mobilityEmployee referral bonus programEmployee Resource Groups (ERGs)Annual fundraising and volunteer events to give back to communitiesPaid time off, floating holidays, time off to volunteer and rolloverPaid parental leaveMedical, dental, vision and 401k plans (with match)Flexible spending account, mass transit and dependent care plans availableHealth savings account, with a annual company contribution for plan participantsShort-term and long-term disability; life insurance policies subsidized by companyAdditional benefits including pet insurance, accident care, access to legal advice and moreWork Schedule This position is full-time Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. We are offering a hybrid work schedule: Tuesday through Thursday in the office and a Monday and Friday option to work remotely.Compensation $40,000 - $45,000This position is eligible to earn quarterly incentives based on individual and company performance.The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, the geographical location in which the applicant lives and/or which they will be performing the job, and the budgeted funds for this role.Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company's needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual's actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.#J-18808-Ljbffr