Client Management Director

Client Management Director

Job ID

276449

Posted

27-May-2026

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Accounting/Finance

Location(s)

Minneapolis - Minnesota - United States of America

About the Role:

As a CBRE Client Care Director, you will oversee the management of a team responsible for the achievement of strategic goals and deliverables for a client or set of clients within small to medium real estate portfolios.

This job is part of the Client Services Job Function. They are responsible for providing daily advice and support to clients that need assistance with business products and services.

What You'll Do:

• Develop and maintain robust governance frameworks providing clear structure for managing client engagement across all levels - Client Account Leads (CALs), Operational Leads, and Global Functions.
• Establish formal communication channels to promote regular, structured dialogue between CBRE IA&R and its clients, ensuring timely information flow, issue resolution, and continuous improvement.
• Create clear escalation protocols to ensure challenges are identified proactively and addressed appropriately, minimizing service disruptions and maintaining client trust.
• Provide guidance and oversight for client governance meetings managed by CALs.
• Offer templates, agendas, and best practices to guide governance meetings, ensuring discussions are aligned with service performance reviews, strategic priorities, and emerging client needs.
• Facilitate regular performance updates, including progress against service delivery metrics, survey results, and KPIs.
• Oversee end to end KPI process. Analyze results and liaise with internal teams on remediation, as needed.
• Lead client survey process. Analyze results and coordinate with CALs to communicate insights to clients.
• Maintain Action Plan templates and best practices to address major service concerns, and support CALs in execution.
• Identify issues impacting client engagements, CAL performance, or client-related processes. Partner with internal stakeholders to craft solutions, drive business alignment, and transition responsibilities to designated stakeholders.
• Maintain secure storage and accessibility of all post-sales documentation related to the client engagement, including contracts and client management performance reports.
• Oversee quarterly fee administration process including fee calculations, client approvals, invoicing & collections.
• Provide input into pricing analyst time for large / complex new deals.
• Continue to embed Onspring & Replicon into business processes to drive adoption & value.
• Partner with onboarding team for client management related set-up activities including contract map, fee calculator, KPI configuration, client survey, and governance framework.
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Maintain and achieve financial, operational, and other measures as defined in deliverables and KPIs.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to act while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You'll Need:

• Bachelor's Degree preferred with 10+ years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Relationship management skills to enable to partner with internal and external stakeholders so can achieve project success and work through any challenges.
• Knowledge of the alternative investments fund industry, including familiarity with jargon, strongly preferred.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for this position is $160,000 annually and the maximum salary for this position is $180,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Apply

Share this job:

Share

• Share Client Management Director with LinkedIn
• Share Client Management Director with Twitter
• Share Client Management Director with a friend via e-mail

Go back

Join our Talent Community

Keep up to date with exciting career

opportunities and the latest news.

Sign Up