Client Management Executive

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

 

Job Description:
This job is responsible for executing the operational efficiency of the market, execution of strategic initiatives and ensuring the Private Bank client experience. Key responsibilities include driving risk management and oversight, implementing and monitoring processes for the market, serving as the liaison to business partners, and sourcing, managing, and developing associates. Job expectations include an understanding of enterprise tools, resources and partners to deliver timely data and demonstrating professional and technical skills to build, manage and develop high functioning teams.

Responsibilities:

• Ensures a client centric culture, resolves all service issues, and sets client satisfaction expectations for the team by training, coaching, and establishing service standards
• Understands and implements the market business plan by establishing appropriate strategies to drive market growth, and delivers on enterprise mandates and initiatives
• Develops, trains, and shapes associates for advancement into other roles, supports the development of future leaders while establishing service and quality expectations
• Acts as the liaison for the market to other business leaders and partners by ensuring the market is delivering on enterprise initiatives and is aligned to the organization as a whole
• Collaborates with local leadership to ensure adherence to risk management policies and standards as well as budgeting and financial oversight
• Encourages associates to identify, debate and escalate issues, and establishes and models appropriate risk mitigation procedures

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• Well versed in Private Bank capabilities and solutions, industry service practices and trends and online/mobile environment
• Thorough knowledge of Private Bank/fiduciary client and risk/oversight functions and products
• Deep understanding of business strategy
• Synthesizes information effectively to create compelling presentations/documents (strong PowerPoint and Excel capabilities)
• Collaborates effectively with peers and partners
• Strong skill set in negotiation, influencing and conflict management
• Experienced with both quantitative and qualitative analysis; ability to leverage data to inform sound judgment and business decisions
• Client-centric mindset; looks at all sides of an issue with the client's lens at the forefront
• Effectively balances growth focus with strong risk management mindset
• High capacity executer with the ability to drive results and routines and hold others accountable
• Demonstrated ability to attract, develop, coach and retain top/high performing talent
• Gains followership from reports and credibility across client teams
• Builds a team culture; is collaborative and inclusive
• Experience managing a sizable team

Desired Qualifications:

• Series 7, 63 and 24​

Skills:

• Business Acumen
• Business Operations Management
• Coaching
• Customer and Client Focus
• Reporting
• Business Process Analysis
• Continuous Improvement
• Customer Service Management
• Process Management
• Talent Development
• Business Continuity Management
• Drives Engagement
• Hiring and Onboarding
• Issue Management
• Workforce Planning

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110)

Pay and benefits information

Pay range

$125,000.00 - $190,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.