Client Management Intern

Network Doctor is an IT managed services firm where company culture and teamwork are essential. We provide IT support to hundreds of SMB companies in the NY-metro area, across a diverse range of industries including finance, healthcare, real estate, non-profit, and more.

Our focus is on creating and maintaining a comfortable, collaborative, and inclusive environment where everyone has a voice and all suggestions are considered when delivered respectfully. This ideology is at the core of who we are and strive to be. We are looking to hire individuals passionate about working in a team environment alongside talented technology and administrative professionals.

The Client Management Team is responsible for developing long-term success with our clients by fostering meaningful relationships. As an Account Management Intern, you'll primarily support our Client Management Team onsite at our Englewood Cliffs, NJ office Mon-Fri in day-to-day client operations, communications, and account coordination — with occasional opportunities to assist the marketing team on select initiatives. You may be involved in creating compelling content, ensuring our marketing materials are visually appealing and effective, and meeting deadlines.

The candidate should be a motivated individual looking to work in a stimulating, fast-paced and fun atmosphere. Responsibilities will be diverse and often require personal judgment. Successful interns will develop a tremendous amount of experience in business, client communications, technology, and process automation. Internships typically last +/- 8 months.

Job Responsibilities:

Client Management Support (Primary Focus):

• Assist with day-to-day tasks for the Client Management Team.
• Communicate with clients, internal resources, and vendors on service tickets, proposals, updates, and more.
• Help schedule internal resources and client meetings.
• Help prepare client proposals.
• Assist in coordinating client onboardings and ongoing projects.
• Analyze service data and financial metrics to support account health and reporting.
• Support relationship-building efforts that drive long-term client retention and satisfaction.

Occasional Marketing Support:

• Collaborate with the marketing team on selecting content or campaign initiatives as needed.
• Assist in the creation of promotional materials such as flyers, brochures, or social media posts.
• Support marketing efforts with basic photos or visual content as requested.

Requirements:

• Excellent Communication Skills: Both verbal and written.
• Organized and Detail-Oriented: Thorough in your work.
• Team Player: Personable and collaborative.
• Customer Service Skills: Strong interpersonal and problem-solving abilities.
• Time Management: Ability to manage multiple tasks and changing priorities.
• Dependable and Responsible: Reliable in meeting commitments.
• Tech-Savvy: Proficient with Microsoft Office Suite and graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Experience with Video Editing Software: Such as Adobe Premiere Pro or Final Cut Pro.
• Photography Skills: Ability to take high-quality photos and proficiency in photo editing software such as Adobe Lightroom or Photoshop.

Why You’ll Love It Here:

• Hands-On Experience: Gain real-world experience in a professional marketing environment.
• Diverse Projects: Work on a variety of projects and build a strong portfolio.
• Mentorship: Receive guidance from experienced marketing professionals.
• Career Opportunities: Potential for future career opportunities within the company.

Join us and become a key player in delivering outstanding client experiences and innovative marketing solutions. We can’t wait to see what you’ll bring to our team!