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Client Manager

Gallagher
  • Cedar Rapids, Iowa
  • Full-time
30+ days ago
Gallagher

Job Description

Introduction:
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
 
Overview:

At Gallagher, we’re looking for a Client Manager to join our team. This role is all about building strong relationships, managing client accounts, and delivering tailored solutions that meet their needs. You’ll be part of a collaborative and supportive environment where your contributions truly matter.

How you'll make an impact:
  • Manage a portfolio of client accounts, ensuring retention and growth.
  • Build and strengthen relationships with senior buyers and day-to-day client representatives.
  • Identify opportunities to expand services and coverage levels.
  • Collaborate with internal teams to address client risk and capital management needs.
  • Provide guidance and support to administrative and customer service teams.
About you:

Required:

  • Bachelor's degree and 3 or more years client coordination and/or claims management experience

OR

  • High School degree with 8 or more years client coordination and/or claims management experience.
  • License required.
  • Able and willing to travel approximately 25% of the time.


Preferred:

  • Experience in account management or client services.

Behaviors:

  • A knack for building and maintaining strong relationships.
  • The ability to explain complex issues in simple terms.
  • A proactive approach to identifying client needs and offering solutions.
  • Strong organizational skills to manage multiple accounts effectively.
  • Excellent verbal and written communication skills.
  • Able to quickly determine critical issues.

 

#LI-MB1

Compensation and benefits:

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Numbers & Facts

LocationCedar Rapids, Iowa
Job TypeFull-time
IndustryInsurance
Company Size10,000 employees or more
Year Founded1927
Websitehttps://www.ajg.com/

About Company

Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.

Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.

Skills

  • Administrative Skillsunmatched
  • Claims Managementunmatched
  • Communication Skillsunmatched
  • Customer Relationship Management (CRM)unmatched
  • Customer Retention/Renewalunmatched
  • Customer Support/Serviceunmatched
  • Leadershipunmatched
  • Needs Assessmentunmatched
  • Organizational Skillsunmatched
  • People Managementunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Risk Managementunmatched
  • Sales Managementunmatched
  • Secondary Schoolunmatched
  • Team Playerunmatched
  • Willing to Travelunmatched
  • Writing Skillsunmatched

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