Budgeting, Communication Skills, Consulting, Cross-Selling, Customer Relations, Customer Satisfaction, Customer Support/Service, Help Desk, Network Configuration Management, Product Demonstration, Project Tracking, Quality of Care, Sales Management, Sales Presentation, Service Delivery, Technical Drawing, Technical Sales, Technical Support, Technical Writing, Technical/Engineering Design, Time Management, Up-Selling
- Develop and maintain strong, long-term relationships with clients to ensure satisfaction and trust.
- Act as the primary point of contact for client inquiries and concerns, delivering exceptional service.
- Collaborate with clients to understand technical requirements and propose tailored solutions.
- Deliver product demonstrations and presentations that align with client needs.
- Work with sales and technical teams to design and articulate IT solutions, ensuring feasibility and alignment with ATS capabilities.
- Create and maintain a comprehensive book of information for each client, including network configurations, service histories, and project details.
- Develop detailed network drawings and technical documentation to support helpdesk and engineering teams.
- Coordinate and oversee client projects to ensure timely delivery, adherence to budgets, and alignment with client expectations.
- Identify opportunities for up-selling and cross-selling additional ATS services to clients.
- Proactively propose solutions to enhance client environments and address future needs.
- Ensure all client interactions are handled with the highest level of professionalism and care.
Anticipate client needs and deliver proactive solutions.
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American Technology Services LLC