Client Manager II PC Graphic Solutions

About Pointcore, Inc.

Pointcore serves the healthcare industry through proven excellence in key services that enable patient care including technology services (application, IT, network and cybersecurity), healthcare technology management (HTM) services, supply chain, facilities management and construction, and business services. As an extension of OSF HealthCare, one of the nation’s leading healthcare organizations, Pointcore leverages decades of experience serving hospitals and health systems of all sizes to extend resources, share cost and utilize common infrastructure with external clients, all to the benefit of patients. Learn more about Pointcore innovation by following us on LinkedIn and at Pointcore.com.

POSITION SUMMARY: The Client Manager II manages the partnership, satisfaction and growth of a strong meaningful client relationship by delivering and demonstrating tangible value, while maintaining a healthy bottom line and ensuring client and employee loyalty. Client Manager connects our clients to Graphics Solutions services to support their strategic priorities while also helping to ensure consistent levels of operational services are maintained. Client Manager provides support and guidance to Level I client managers on a daily basis for operational and strategic assistance. Client Manager's focus is to serve clients through: collaboration, communication, connectivity, education and removing barriers.

*Offers remote work 1 day per week*

*Some travel across the ministry around 2-3 times per month*

REQUIRED QUALIFICATIONS:

• Bachelor's Degree and 3 years in managing clients and projects, and/or operations OR High School Diploma with 8 years in managing clients and projects, and/or operations.

Other Skills/Knowledge:

• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem solving skills, with the ability to be detail oriented.

PREFERRED QUALIFICATIONS:

• Experience in the Signage, recognition or promotional products industry.
• Experience with QuickBooks or similar financial software.
• Experience with graphics software.
• Experience with operational systems and their interrelationship.
• Other Skills/Knowledge: Knowledge and understanding of the signage specifications defined by the Americans with Disabilities Act (ADA) of 1990, with the ability to research, interpret and apply to projects.

OSF HealthCare is an Equal Opportunity Employer.