Client Manager

• Employment Type: Full-Time
• Benefits Offered: Dental, Medical, Retirement, Vision
• Compensation: $28 hourly

As a Client Manager you will play pivotal role in fostering strong client relationships and ensuring the successful execution of projects. Client Managers serve as the primary point of contact for our clients and work closely with internal company teams to deliver exceptional service. We expect Client Managers to be reliable professionals able to achieve a balance between customer orientation and a results-driven approach.

RESPONSIBILITIES

• Client Engagement: Serve as the main point of contact for assigned clients, developing strong relationships built on trust and understanding their needs and preferences.
• Communication: Interact with clients and internal company teams daily, ensuring clear and effective communication to drive project success.
• Account Planning: Collaborate with clients to create strategic account plans, identifying opportunities for growth and proposing solutions.
• Problem Solving: Proactively identify and resolve client issues, exceeding their expectations and ensuring their satisfaction.
• Project Management: Coordinate and manage the execution of projects, ensuring that they are completed on time and within budget.
• Collaboration: Participate in brainstorming sessions, office activities, team meetings, and client meetings to contribute to the overall success and culture of the company.
• Documenting: Maintain accurate records of account activity and provide updates to clients and internal teams.
• Sales Support: Work closely with the sales team to identify upsell opportunities and maintain alignment on all client activity.

KEY ATTRIBUTES

Lead by example

• Be an example to and influence your peers positively.
• Exhibit a strong work ethic, punctuality, and a commitment to your responsibilities.
• Have a positive attitude and approach, inspiring others.

Accountability

• Embrace ownership of your actions and responsibilities within a team framework.
• Honor your commitments and focus on delivering high-quality on time.
• Work collaboratively to rectify issues as they arise while ensuring their recurrence.

Professionalism

• Uphold a high standard of professionalism with fellow team members, clients, and stakeholders.
• Communicate thoughtfully and respectfully.
• Represent the company's core values.

Solve Problems Proactively

• Look for and anticipate potential challenges. Where possible, proactively seek out solutions before they escalate.
• Contribute with innovative ideas.
• Collaborate efficiently with your team. Tackle issues head-on and be a problem-solver.

Seek Continuous Improvement

• Embrace a growth-oriented mindset, actively pursuing opportunities to elevate your skills and knowledge.
• Stay up to date with industry trends and breakthroughs.
• Engage in workshops, seminars, and training sessions.

Positivity

• Embody positivity in your interactions, inspiring a constructive and uplifting atmosphere within the team.
• Approach challenges with an optimistic outlook, driving motivation and resilience.
• Foster a culture of encouragement and support.

QUALIFICATIONS

• Bachelor's degree in marketing or equivalent work experience.
• Proven leadership experience, ideally in an account management or related role.
• Strong problem-solving skills with the ability to think strategically.
• Excellent communication and interpersonal skills.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Proficiency in project management.
• Knowledge of plastic and oral surgery terms and services is a plus.
• A proactive and customer-centric mindset.
• Ability to work well both independently and as part of a team.
• Other duties as assigned by the Department Manager